DIRECTOR, IT SENIOR OPERATIONS & END USER SERVICES

About Cresset

Cresset is a firm built by clients, for clients. As an independent, award-winning multi-family office and private investment firm, we are reimagining the way wealth is experienced. Our purpose is to help ensure that both wealth and life are fully optimized**—integrated, intentional, and aligned with each client’s vision of success.

We provide access to the caliber of talent, ideas, and investment opportunities typically available to the largest single-family offices and institutions. Our approach is personalized, entrepreneurial, and client-first.

Cresset was built to endure. We are creating a 100+ year firm—one focused on delivering an exceptional experience, not only for the families we serve but for the team that serves them. Recognized by Barron’s among the nation’s top multi-family offices,* Cresset is guided by long-term relationships, shared success, and a belief that wealth should serve a life well lived.

Job Description

Cresset is seeking a Director, IT Seniors Ops & End User Services to help lead IT operations, end user services, and technology support services. This role will assist in engineering, helpdesk, endpoint lifecycle, collaboration technologies, Microsoft 365, SaaS delivery, executive support, and digital employee experience across a cloud-first wealth management environment.

Key Responsibilities

• Experience leading day to day IT Ops, Help Desk, Engineering, End User services
• Operational focus, and support in technology applications/platforms
• Develop enterprise endpoint strategy for Windows, macOS, Intune, Autopilot and endpoint lifecycle.
• Own Microsoft 365, Teams, Zoom, Box and employee collaboration technologies.
• Establish SLAs, KPIs and service excellence metrics.
• Drive automation, self-service, and AI-enabled service desk capabilities.
• Partner with Information Security on endpoint security, CrowdStrike, Netskope, Okta and Entra ID.
• Manage executive support services and VIP support.
• Develop hardware standards, procurement, and asset lifecycle.
• Build and mentor a high-performing ops/support organization.
• Drive continuous improvement and user satisfaction.
• Leading support teams and helpdesk
• Serve as an escalation point for complex technical and operation tasks and duties
• Experience in technology projects such as deployments, migrations, office openings, decommissions.

Qualifications

Qualifications

• 10+ years IT Infrastructure experience.
• 5+ years leading enterprise End User Computing organizations.
• Strong Microsoft 365, Intune, Entra ID, Okta, Windows, macOS expertise.
• Experience with CrowdStrike, Netskope and modern endpoint management.
• Excellent leadership and communication skills.

Preferred Experience

• Experience building Desktop Engineering organizations.
• Experience implementing Azure Virtual Desktop, Citrix or VMware Horizon (VDI preferred).
• Cloud-first SaaS environments.
• Financial services or regulated industry experience.
• Vendor and budget management.

What We Offer:

At Cresset, we focus on people first. As a service business, our people are our assets. Engaging our clients and employees is our highest priority. Starting salary is $150,000 - $200,000. Salary will be based on factors including, but not limited to, experience, licenses/certifications, industry knowledge, and geographic location. Cresset offers a competitive compensation package including an annual incentive and a benefits package to all full-time employees including medical, dental, vision, life insurance, 401(k) retirement plan, health savings accounts, short and long-term disability insurance, voluntary critical and accident insurance, and pre-tax parking and transportation programs.

Equal Employment Opportunity

It is the policy of Cresset to ensure equal employment opportunity (EEO) for all employees and applicants for employment without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, or related conditions), national origin or ancestry, age, disability, veteran status, uniformed servicemember status, sexual orientation, gender identity, status as a parent, genetic information (including testing and characteristics), or any other characteristic protected by applicable federal, state, or local law. It is Cresset’s policy to comply with applicable laws concerning the employment of persons with disabilities, including reasonable accommodation for applicants and employees with disabilities.

Everything Starts With Culture.

Our Vision

We exist to optimize wealth and elevate life—giving clients the time, clarity, and trusted partnership to pursue what matters most.

Our Values