Digital Financial Solutions Department,Uganda.Regional Merchant Acquiring Officer

Daily Merchant Prospecting & Field Pipeline Management: Conduct daily field visits and sales calls to prospective retail, corporate, and SME merchants to pitch acquiring solutions (POS, QR, API Gateways).

Merchant Onboarding & KYC Verification: Collect, review, and submit daily Know Your Customer (KYC) and Know Your Business (KYB) documentation for new merchant applications in compliance with central bank and card scheme regulations.

POS Terminal Deployment & Merchant Training: Oversee the physical installation and testing of POS terminals, standalone QR stands, and payment hardware, providing immediate operational training to merchant staff and cashier teams.

Daily Transaction Monitoring & Activation: Review daily merchant transaction logs and active throughput across the region, conducting proactive support visits to inactive or low-volume merchants to drive transaction usage.

First-Line Technical & Operational Escalations: Resolve daily Tier-1 merchant queries, including POS paper roll/hardware faults, network connectivity issues, transaction declines, settlement disputes, and fee statement requests.

Develop and execute regional territory sales plans to achieve monthly targets for active merchant acquiring touchpoints, gross transaction value (GTV), and net fee revenue.

Identify key regional commercial hubs, shopping centers, trade associations, and corporate chains for bulk merchant acquisition and strategic partnership deals.

Monitor competitor acquiring activities, acquiring rates (MDR/interchange fees), and terminal technology trends within the assigned region.

Conduct periodic retention and relationship management visits to top-tier (Key Account) merchants to build long-term loyalty and prevent merchant churn.

Cross-sell complementary financial products, including merchant working capital loans, business insurance, corporate accounts, and payroll services to existing merchants.

Coordinate with regional logistics, IT, and terminal management vendors to ensure adequate POS inventory, terminal repair, and prompt replacement stock.

Ensure all merchant acquiring activities strictly adhere to PCI-DSS security standards, card scheme rules (Visa, Mastercard, local switches), and national AML/CFT regulations.

Monitor suspicious transaction patterns, unauthorized location changes (terminal mobility risks), and potential merchant fraud, taking swift action to mitigate financial loss.

Liaise with internal clearing and settlement teams to resolve merchant chargebacks, settlement delays, and chargeback dispute documentation within strict scheme timelines.

Review, vet, and validate regional merchant applications—ensuring compliance with Know Your Customer (KYC), Anti-Money Laundering (AML), and site inspection requirements before account activation.

Coordinate POS terminal distribution, mobile-POS provisioning, and e-commerce payment gateway integration with regional merchant locations and technical field support teams.

Drive regional acquiring transaction volumes and gross fee revenues by building relationships with key retail, hospitality, and corporate merchant accounts.

Track daily transaction processing volumes, monitor batch settlement files, and investigate delayed payouts, chargebacks, or unusual transaction spikes across regional terminals.

Managing hardware failures, SIM/cellular connectivity drops, and poor network coverage across diverse regional locations while relying on slow third-party field maintenance teams.

Preventing high-volume merchants from churning to aggressive fintech competitors offering undercut interchange pricing, next-day payout terms, or lower MDR (Merchant Discount Rate) fees.

Detecting merchant-side fraud—such as card cloning, split transactions, unauthorized surcharge fees, or fake returns—while keeping merchants compliant with strict PCI-DSS and scheme security rules.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Experience