Desenvolvedor HubSpot

Accountabilities

CRM administration and optimization: Manage, maintain, and continuously improve HubSpot and related CRM platforms to support business operations, improve usability, and ensure alignment with organizational objectives.
Pipeline configuration and workflow automation: Configure sales pipelines, automated workflows, business rules, and lifecycle processes to streamline operations and increase efficiency across sales, marketing, and customer success.
Data quality and governance: Maintain the accuracy, consistency, organization, and integrity of CRM data by establishing data management practices and identifying opportunities to improve data reliability.
Performance monitoring and analytics: Track and analyze key performance indicators (KPIs) across marketing and sales, including customer acquisition cost (CAC), lifetime value (LTV), conversion rates, and funnel performance.
Dashboard and report development: Create dashboards, reports, and executive-level analyses that provide actionable insights into business performance and support strategic decision-making.
System integration and development: Integrate HubSpot with other business applications, including marketing, customer service, and business intelligence platforms, using APIs and integration tools such as Zapier or Make.
Technical development and database management: Apply programming and database expertise, particularly in Java and database technologies, to support integrations, data processing, and the development of reliable CRM-related solutions.
Cross-functional collaboration: Partner with Sales, Marketing, and Customer Success teams to understand operational needs, resolve platform-related challenges, and improve the adoption and effectiveness of CRM tools.
Process improvement and scalability: Identify inefficiencies in business processes and customer journeys, designing and implementing automation solutions that improve productivity and support scalable growth.
User training and enablement: Train internal users, document processes, share best practices, and provide guidance to ensure effective and consistent use of CRM platforms.
CRM ecosystem development: Evaluate opportunities to enhance the CRM environment through new integrations, improved workflows, reporting capabilities, and complementary business tools.
Requirements
HubSpot expertise: Hands-on experience administering and optimizing HubSpot, including workflow configuration, automation, reporting, and platform management.
CRM implementation and management: Practical experience implementing, maintaining, or managing CRM systems, with a solid understanding of business requirements and customer relationship processes.
Project and workflow management tools: Experience using Monday.com or similar platforms to organize workflows, coordinate activities, and improve operational efficiency.
Sales funnel and customer journey knowledge: Understanding of sales pipelines, customer lifecycle management, lead progression, and the relationship between marketing, sales, and customer success.
Data analysis and performance metrics: Experience analyzing business data and interpreting KPIs such as CAC, LTV, conversion rates, and sales performance indicators.
Programming skills: Advanced knowledge of Java, with the ability to develop or maintain technical solutions supporting CRM functionality and business integrations.
Database expertise: Advanced knowledge of databases, including data structures, data management, and the ability to support reliable data operations.
API and integration capabilities: Familiarity with API-based integrations and automation platforms such as Zapier or Make, with the ability to connect CRM systems to other business applications.
Spreadsheet proficiency: Advanced skills in Microsoft Excel or Google Sheets for data analysis, reporting, validation, and operational management.
Education: Bachelor's degree or equivalent higher education in a relevant field, such as Information Technology, Computer Science, Software Engineering, or a related discipline.
Analytical and problem-solving skills: Ability to investigate technical and operational challenges, identify root causes, and develop practical, scalable solutions.
Communication and collaboration: Strong interpersonal skills and the ability to work effectively with technical and non-technical stakeholders, translate business needs into technical requirements, and support internal users.
Continuous improvement mindset: Proactive approach to automation, process optimization, documentation, and the ongoing improvement of CRM performance.
Nice to have:
HubSpot certifications demonstrating expertise in CRM administration, automation, or related platform capabilities.
Experience with other CRM platforms, such as Salesforce, Pipedrive, or RD Station.
Knowledge of SQL and business intelligence tools such as Power BI, Looker, or Tableau.
Familiarity with marketing automation concepts and practices.
Previous experience in SaaS companies or fast-growing technology environments.
Benefits
Remote work: Fully remote working model, with work equipment provided by the company and a financial home office allowance.
Employment contract: Full-time employment under the Brazilian CLT regime.
Flexible meal benefits: Food and meal allowance through the Swile card, offering flexibility in how you use your benefit.
Healthcare: Access to a nationwide Unimed health plan or an alternative health assistance benefit.
Childcare support: Childcare allowance to help employees with young children.
Language development: In-company English language training to support professional growth.
Education and certifications: Access to learning platforms, financial education assistance, and incentives for professional certifications.
Fitness and well-being: TotalPass membership for access to fitness facilities and wellness activities.
Mental health support: Psychological support and access to the Vittude mental health platform.
Flexible benefits: Customizable benefits that allow employees to select options suited to their needs.
Exclusive discounts: Access to Swile Shop discounts on selected products and services.
Birthday leave: A day off during your birthday to enjoy the occasion.
SESC partnership: Access to benefits and activities related to culture, sports, leisure, health, and education.