CX Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a CX Consultant based in India.

We are looking for an experienced Customer Experience (CX) Consultant to contribute to an international transformation project within the construction industry. In this senior-level role, you will assess complex business processes, analyze customer journeys, and identify opportunities to improve the overall customer experience. You will lead interviews with key stakeholders, including senior management and C-level executives, to gather insights and translate them into actionable recommendations. Working closely with an international team of client and consulting professionals, you will independently manage workstreams and drive meaningful project outcomes. This position offers the opportunity to influence customer-centric transformation initiatives through practical, structured, and results-oriented consulting approaches.

Accountabilities:

As a CX Consultant, you will take ownership of customer experience analysis and improvement initiatives, working directly with senior stakeholders to develop sustainable solutions.

• Plan, conduct, and facilitate stakeholder interviews, including interviews with senior management and C-level executives.

• Identify, analyze, and visualize customer journeys across complex business processes.

• Develop actionable recommendations to enhance customer experience and improve customer interactions.

• Assess existing business processes and identify opportunities for optimization and increased efficiency.

• Collaborate with an international project team comprising client-side stakeholders and consulting professionals.

• Independently manage assigned workstreams and deliverables while proactively coordinating with relevant stakeholders.

• Apply pragmatic, hands-on, and results-oriented consulting methodologies to develop sustainable solutions.

• Translate stakeholder insights and analytical findings into clear improvement strategies and transformation initiatives.

Requirements:

The ideal candidate is a senior CX professional with strong consulting expertise, excellent stakeholder management capabilities, and the ability to operate independently in demanding client environments.

• Proven professional experience in Customer Experience (CX) consulting.

• Strong knowledge of Customer Experience Design principles and methodologies.

• Demonstrated experience developing, analyzing, and visualizing customer journeys.

• Solid expertise in business process analysis and process optimization.

• Proven ability to plan, conduct, and lead interviews with management-level and C-level stakeholders.

• Strong analytical, problem-solving, and strategic thinking skills.

• Ability to work independently, confidently, and effectively in complex client environments.

• Excellent written and spoken German communication skills.

• Strong stakeholder management and facilitation skills.

Nice to Have:

• Previous experience working on projects within the construction or infrastructure industries.

• Experience collaborating with international stakeholders and multicultural teams.

• Familiarity with pragmatic, hands-on consulting approaches.

• Background in interdisciplinary transformation or innovation projects.

Benefits:

• Fully remote working arrangement.

• Fixed-term employment contract.

• Opportunity to contribute to an international customer experience and transformation project.

• Direct exposure to senior management and C-level stakeholders.

• Collaboration with an international team of client and consulting professionals.

• Opportunity to influence customer experience strategies and business process improvements.

• Flexible, independent ownership of assigned project workstreams.

• Opportunity to apply and develop expertise in a complex industry environment.