Customer Svc Rep II

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world.  Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development.  We’re a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. 

As part of Detection and Measurement, Aids to Navigation, including Flash, Sabik Marine and Sealite, are leading providers of lighting and navigational aids for the marine, obstruction, and airfield end markets.  Offering the broadest portfolio of solutions, we help people transverse the world safely by air, land, and sea.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As a Customer Service Representative in the National Operations Center (NOC), you will provide call center services, site management, and critical equipment performance monitoring. You will help prevent and address FAA compliance issues to support the safety of aircraft and passengers.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

1. Customer Service & Issue Resolution

• Answer inbound calls via Avaya and Chronicall systems.
• Resolve or escalate customer issues.
• Analyze issues and create or close tickets according to procedure.
• Provide after-hours answering services and product registration for Weil-McLain as needed.

1. Site Monitoring & Field Technician Support

• Log technicians into sites and provide proper ticket documentation.
• Facilitate and document lighting inspections with field technicians.
• Assist with new lighting/monitoring installations or upgrades.
• Configure and monitor sites in SQL Eagle, AM2010, and ADP; process alerts remotely via the monitoring alert system.

      3.  Regulatory Compliance, Safety & Quality

• Issue NOTAMs (Notice to Air Missions) to the Flight Service Station.
• Assist tower lighting customers in maintaining compliance with federal regulations and maintain working knowledge of FAA and FCC regulatory guidelines.
• Adhere to Flash Safety and Quality policies and perform other duties as required.

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

• 2–3 years of work experience.
• Experience with Microsoft Office (Word, Excel, Teams) and basic knowledge of electronics.

Knowledge, Skills, and Abilities

• Excellent typing and transcribing skills.
• Strong customer support and database management skills.
• Understanding of electronics and troubleshooting concepts.
• Detail-oriented and organized.
• Expert verbal and written communication skills.
• Ability to maintain composure under pressure.
• Demonstrate patience and empathy.
• Work independently and as part of a team.

Preferred Knowledge, Skills, and Abilities

• Previous call center/customer support experience.
• Technical background.
• Experience with SharePoint, SAP, Optima, Siterra, and Putty programming utility.

Education & Certifications

• Required: High school graduate.
• Preferred: Associate's degree in a technical field.

Travel & Working Environment

• Onsite Office Environment

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are.  Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other.  Whether you are an individual contributor or you lead a large team, each of us leads at SPX.  

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs  

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day.  We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realise their fullest potential.