Customer Service Specialist

Preferred Location: Bolton – UK

Provides a variety of customer service, support to internal and external customers. Responsibilities may include solving problems, researching complex information, and building customer relationships.

The Customer Service Specialist may perform similar duties as the Customer Service Representative; however, it is distinguished by typically handling more complex customers or product lines, being able to handle both domestic and export orders, and being able to solve more difficult customer issues.

• Process customer sales orders accurately and within required order cut-off times, including complex orders, export documentation and certifications.

• Manage complex customer enquiries, order adjustments, questions and complaints across email, telephone and electronic channels, liaising with relevant departments where required.

• Build strong customer relationships and act as a key link between customers and Sales, clarifying orders, providing technical guidance where appropriate and supporting recurring and new business.

• Coordinate customer service activities relating to shipping, production schedules, inventory availability and sales activities to support customer requirements.

• Support the onboarding and development of Customer Service colleagues, including training, system access, on-the-job coaching and identification of retraining needs.

• Act as a Subject Matter Expert on projects including Salesforce, new product introductions, exports, customer onboarding, warehouse set-ups and IT enhancements.

• Prepare and maintain accurate customer correspondence and documentation and participate in key meetings as required.

• Proactively support the wider team, contributing to a positive and collaborative working environment and completing additional responsibilities as required.

• High school education (or equivalent) with 2-3 years’ progressive customer service experience

• Strong customer service and problem-solving skills, with the ability to resolve customer queries and concerns

• Effective written and verbal communication skills, with the ability to collaborate across departments

• Experience applying policies and procedures to resolve complex customer situations

• Proficiency in Microsoft Office, including Word, Excel, PowerPoint, and Outlook

• Experience with ERP systems such as SAGE, SAP, or Oracle and related analytics tools

• Export experience, including knowledge of Incoterms and export documentation

• Proficiency in English

What we Offer:

• The established salary range for this position is

• Work-Life Balance: We value your personal time and well-being.

• Career Opportunities: Grow within a truly international business.

• Ongoing Training and Support: Continuous learning and development opportunities.

Pay Transparency

The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer.

Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.

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At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being
Career … with opportunities to learn, develop new skills and grow your contribution
Connection … with an inclusive team and commitment to our own and broader communities
It's all here for you... let's Create Your Possible

Eligibility to Work
You will need to provide proof of right to work. It is a condition of any offer of employment we make to you that you have the permission to work in the country for the role for which you are applying for.

Equal Opportunity Employer
An equal opportunity employer, all qualified applicants will receive consideration for employment and will not be discriminated against based on race, colour, religion or belief, gender, sexual orientation, gender identity, ethnic or national origin, disability, age pregnancy or maternity, marital or civil partner status, or any other protected characteristic prohibited by law.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.