Customer Service Representative - Multiple Positions

Closes: December 1, 2026

This is a great opportunity for individuals who enjoy connecting with people by phone, embracing new technology, and are motivated by learning and mastering new systems. Spanish speaking skills are highly desired, as bilingual team members help us better serve our customers. Bilingual English/Spanish candidates are strongly encouraged to apply.

At Avista, our culture is built around trust, innovation, and collaboration. We are committed to your professional growth and development and believe in empowering employees to do meaningful work. As a Customer Service Representative, you’ll be the first point of contact, owning the customer experience from start to finish. Our employees thrive in a fast‑paced, dynamic environment where their contributions truly make an impact every day.

• The CSR positions work a minimum of 20 hours per week up to 40 hours per week as call volumes fluctuate and business needs change. The hours of the contact center are Monday-Friday, 7:00am-6:00pm.
• CSR schedules vary weekly, with employees knowing their schedules three weeks in advance. Flexibility is important, and CSRs have opportunities to swap shifts, pick up additional hours, or give away scheduled hours.
• CSRs must be available for 35-40 hours a week for the first (10) ten weeks of paid training.

If you elect to work in a hybrid setting, you’ll need a quiet, distraction free home workspace where you can focus and succeed. You must also have or be able to obtain reliable, high‑speed internet prior to your hire date. Please note that DSL connections are not supported. The minimum internet speed required is 100 Mbps download and 20 Mbps upload.

This position is located at the Spokane Valley Avista Contact Center: 14523 E Trent, Spokane Valley, WA 99216. You must live within 1 hour of one of this location .

Selected applicants will participate in in-person skills assessments in Spokane, Washington during the week of December 14th. If you are selected to participate in the in-person assessment, you will be contacted through email.

All new hires will complete a 10‑week training program that includes both remote and in person participation training.

• Be a trusted point of contact for our customers by answering questions about billing, accounts, and services with empathy and professionalism.
• Help customers open, close, and manage their utility accounts while ensuring details are accurate and up to date.
• Work collaboratively with customers to set up payment arrangements, extensions, service turn‑ons, and turn‑offs when needed.
• Investigate and resolve high‑bill questions and customer concerns by identifying clear, effective solutions.
• Share helpful information about company programs, products, services, and assistance options available to customers.
• Respond promptly to reports of electric and gas emergencies or outages, following established safety and reporting procedures.
• Provide customers with guidance related to new services, construction requests, and service connections.
• Assist with inquiries from utility commissions, regulatory agencies, and other authorized organizations.
• Support customer service improvement efforts by participating in special projects and assignments as needed.

• High school diploma required
• Demonstrated proficiency with Microsoft Office applications and the ability to confidently navigate multiple computer systems and applications.
• Strong typing and data entry skills, with a focus on speed and accuracy.
• This position involves working on the phone for long periods of time and ability to handle multiple priorities in a call center environment.
• Extremely well developed interpersonal, problem solving, conflict management, and negotiating collections skills are essential to success in this position.
• Regular and predictable attendance is an expectation and an essential function of the job.
• Candidates should possess a sincere interest in maintaining high levels of customer service and satisfaction.
• Outstanding verbal and written communication skills are essential to this position.

Preferred Requirements:

• Fluency in English and Spanish (speaking, reading, writing, and comprehension) is highly desired but not required.
• Associate or Bachelor’s degree is preferred.
• 2+ years of customer service-related work preferred.
• Basic math skills and proficiency in a Windows environment are necessary.
• The flexibility and ability to assist customers after hours for any unplanned outage events.

Other combinations of education and experience may be considered.

Hiring Range: $23.11 per hour with regular increases to $36.24 over 36 months

• Resume
• Cover Letter:
  • In your cover letter, please include what appeals to you about serving customers in a utility environment, how this type of work aligns with your skills or values, and how you would contribute to providing reliable, respectful, and solution-focused customer service.

This role offers a hybrid wor</