Conversational Design Intern

2027 Summer Internship | Conversation Design Intern

School year: Graduate and undergraduate students

Dates of the internship: June 7th to August 13th, 2027 (10 weeks)

Format: Hybrid in Lincolnshire, Illinois or downtown Chicago. Camping World's hybrid work model has employees in the office Monday, Tuesday and Wednesday, with the option to work from home Thursday and Friday.

About the role

We are seeking a Summer Intern with a gift for language to shape how our AI voice agents sound and behave on live customer calls. These agents handle real conversations about inventory, orders, returns, store hours and service appointments across Camping World's brands.

Great AI conversations are a writing problem as much as an engineering one. You'll decide how our agents ask clarifying questions, handle frustration, recover from misunderstandings and know when to hand a caller to a person. You'll work alongside our AI engineering team, and your findings will ship as changes customers hear.

This role is ideal for a student in Philosophy, English, Communications, Marketing, Linguistics or a related field. No coding experience is required.

Candidates must be able to work in our downtown Chicago or Lincolnshire office on a hybrid basis (3 days in office, 2 days remote) for 10 weeks, beginning in June 2027.

What you'll do

• Write and refine the prompts that define how our agents speak, ask clarifying questions and hand off to a person.

• Review call recordings and transcripts, flagging where the agent misreads intent, sounds robotic or off-brand, or creates friction.

• Map the customer journey for our most common call types and find where the experience can be smoother and faster.

• Write voice and tone guidelines so our agents sound right for each of our brands.

• Build test conversations and edge cases (frustrated callers, vague requests, unusual phrasing) that we use to evaluate agents before changes ship.

• Partner with AI engineers to turn your findings into prompt and flow changes, then check whether the change worked.

• Present your findings and recommendations to the team at the end of the summer.

What you'll need to have for the role

• Currently pursuing a degree in Philosophy, English, Communications, Marketing, Linguistics or a related field.

• Exceptional writing and editing skills; a writing sample is part of the application.

• A close reader: sensitive to tone, ambiguity and what people mean versus what they say.

• Ability to turn qualitative observations into clear, prioritized recommendations.

• Curiosity about AI and how people talk to it.

• Ability to work independently and collaboratively in a fast-paced environment.

Nice to have

• Hands-on experience prompting AI tools like Claude, ChatGPT or Gemini.

• Customer service, retail or call center experience.

• Coursework or experience in UX writing, copywriting, user research or rhetoric.

• Familiarity with linguistics concepts like pragmatics or discourse analysis.

• Comfort organizing findings in spreadsheets

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.   At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.  

Pay Range:

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com