Concierge - THE CIRCUIT | Private Club

Description

Circuit of The Americas (COTA) is a 365-entertainment destination for world-class events located in Austin, TX. The sports and entertainment portfolio at COTA is unmatched in the country with Formula 1 US Grand Prix, NASCAR and MotoGP attracting global fans during championship races on the famed Circuit and Live Nation producing over 30 headline concerts every year at the Germania Insurance Amphitheater. COTALAND is an amusement park with over 30 attractions and experiences, including first-of-their-kind roller coasters.

THE CIRCUIT is seeking a professional, personable, and service-driven Concierge to deliver exceptional hospitality and personalized experiences to our members and their guests.

The Concierge serves as the primary point of contact and a dedicated liaison between members and all operational teams, ensuring seamless service throughout the Clubhouse, Paddock Lounge, and other member amenities.

This position requires anticipating and accommodating member needs, coordinating requests across departments, and ensuring every interaction reflects the highest standards of luxury hospitality, discretion, privacy, and confidentiality.

Requirements

Key Responsibilities

• Warmly welcome members and guests by name, creating exceptional first impressions and memorable farewells.
• Build genuine relationships with members, understanding their preferences, expectations, and individual needs.
• Serve as the central liaison between members and all departments, including Clubhouse operations, Paddock Lounge, food and beverage, events, and other campus services.
• Anticipate, accommodate, and follow through on member needs and special requests, ensuring timely and seamless execution.
• Coordinate dining reservations, club activities, simulator bookings, special experiences, and member events.
• Communicate member requests and preferences to appropriate teams and ensure consistent follow-through across all locations.
• Proactively resolve member concerns and coordinate with management when additional assistance is required.
• Maintain thorough knowledge of THE CIRCUIT amenities, programming, services, and Circuit of The Americas experiences.
• Assist with member communications, event registrations, club applications, and general inquiries.
• Support new member orientations and help members navigate available amenities and services.
• Maintain a professional, welcoming, and organized concierge environment.
• Strictly protect member privacy, personal information, and confidentiality at all times, including membership status, activities, preferences, and interactions.
• Exercise exceptional judgment, professionalism, and discretion when handling sensitive information or special requests.
• Collaborate with all departments to ensure a consistent, elevated member experience throughout THE CIRCUIT.

Qualifications

• 1–2 years of experience in luxury hospitality, private clubs, upscale hotels, or concierge services preferred.
• Exceptional communication, interpersonal, and organizational skills.
• Strong ability to anticipate needs, multitask, and coordinate across multiple departments.
• Professional appearance, positive attitude, and genuine passion for hospitality.
• Excellent problem-solving skills with strong attention to detail.
• Demonstrated ability to handle confidential information with discretion and integrity.
• Proficiency with reservation systems, Microsoft Office, and mobile applications.
• Flexibility to work evenings, weekends, and holidays as needed.
• Knowledge of motorsports and luxury hospitality is a plus.

Our Hospitality Philosophy

At THE CIRCUIT, exceptional hospitality means more than responding to requests. It means anticipating needs, taking ownership, and delivering seamless experiences across every touchpoint.

Our Concierge team serves as the connection between our members and every department, ensuring their needs are understood, communicated, and fulfilled with care, professionalism, and absolute discretion.

Salary commensurate with experience.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.

EQUAL EMPLOYMENT OPPORTUNITY:

COTA strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.