Community Administrator

We’re looking for a Community Administrator to support a busy multi-residential property management office! Some of the major responsibilities for this role include responding to a variety of resident and visitor inquiries, populating and documenting changing reports, and supporting the site team.

RESPONSIBILITIES

Customer Service

Handle all telephone and walk-in inquiries from current residents professionally and courteously
Provide superior customer service to both internal and external clients by identifying and understanding the needs of others
Promote a strong sense of community
Greet and welcome residents and visitors as soon as they arrive at the property


Administration and Reporting

Inspecting amenities, amenity reservations and elevators bookings and preparing them for residents
Sort all incoming and outgoing mail services – including courier requirements
Assist residents with Resident Portal access. Ensure maintenance request, amenity bookings, rental payments, etc. are submitted by residents via the Resident Portal


Correspond with Property Administrator regarding the daily resident adjustments, including move-ins, move-outs, LMR applications, processing of lease applications, parking adjustments, rent adjustments, and resident discharge adjustments
Ensure resident records, files and documentation are maintained accurately and timely, in accordance with established procedures and in accordance with the Privacy Act
Oversee office equipment and order of office supplies.
Ensuring office is kept organized and clean
Responsible for the operation of the parking lot; assigning spots; print the Parking Log for monthly parking audit, update records and follow up with residents on various parking issues . Ensure parking details are uploaded in Yardi.
Control issuance and deletion of building security access Fobs from security system
Maintain and update Intercom records
Maintain, monitor, and update suite key records
Other related duties as required.


QUALIFICATIONS


High school diploma and a strong service ethic commitment
Minimum of 1 year experience in the customer service industry, including solid experience in organization and scheduling activities
Able to communicate effectively and professionally, both oral and written
Able to develop and sustain cooperative working relationships with team members and residents
Self- motivated, professional and flexible; professional phone manner
Mature and self-motivated team player with excellent conflict- resolution skills
Ability to handle multiple demands and competing priorities
Results oriented, detail oriented and accurate
Proficient in a variety of computer software packages including Microsoft Office, and property management / accounting programs, with preference given to Yardi experience
Bilingual. French and English