Clinical Coordinator - Health Services and Integrated Care

SCCMHA JOB VACANCY ANNOUNCEMENT

CLASSIFICATION: Clinical Coordinator - Health Services and Integrated Care

Pay Range: $23.47 - $28.28 per hour

POSITION SUMMARY:

Under the supervision of the RN Supervisor of Service Delivery-Outpatient, responsible for agency coordination of care activities. These activities and other initiatives that align with the care coordination needs of the individuals served involve Behavioral Health Home (BHH), integrating care with onsite primary care providers (PCP), coordinating care with offsite providers, Joint Care Coordination Planning (JCCP) with health plans, and Carequality Integration allowing for a full array of coordination in caring for persons served.

This position will be knowledgeable about and actively support culturally competent recovery-based practices; person centered planning as a shared decision-making process with the individual, who defines his/her life goals and is assisted in developing a unique path toward those goals; and a trauma informed culture of safety to aid persons served in the recovery process.

ESSENTIAL DUTIES AND RESPONSIBLITIES:

1. Delivery of services within scope of practice.

2. Coordinate all aspects of the BHH program, including service delivery, representation in meetings, delivery of reports, and all other activities necessary to maintain the program and meet outcome metrics.

3. Integrate care with onsite PCP (Great Lakes Health Care Center).

4. Coordinate all aspects of the IDEAL Goals program, including service delivery, representation in meetings, delivery of reports, and all other activities necessary to maintain the program and meet outcome metrics.

5. Coordinate all aspects of the Joint Care Coordination Planning (JCCP) program, including representation in meetings, delivery of reports, and all other activities necessary to maintain the program and meet outcome metrics.

6. Work in conjunction with RN and respond to clinic action requests, send care coordination documents, and coordinate between all providers.

7. Maintain accurate, real time, documentation.

8. Utilizes Supervisor for guidance and resolution of issues.

9. Maintain current knowledgebase of SCCMHA offices, department heads, specific services available and locations of other community service agencies.

10. Assist person served in coordinating transportation to and from appointments.

11. Assist person served in navigating the Community Mental Health System.

12. Performs other duties as assigned by Supervisor or Director.

13. Maintain clinic equipment and supplies.

14. Adheres to the mission, vision, core values, and operating principles of SCCMHA at all times.

INCIDENTAL DUTIES AND RESPONSIBILITES:

1. Attend and participate in Health Home and Integrated Care staff meetings as scheduled.

2. Attends meetings, in-services training, seminars, conferences, and workshops in order to sustain professional competency, as approved by supervisor.

3. Able to work with children and adults with serious mental health diagnoses.

4. Other duties as assigned.

(The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all duties and responsibilities required of personnel so classified.)

REPORTING RELATIONSHIPS:

Reports to: RN Supervisor of Service Delivery- Outpatient

Supervises: None

WORKING CONDITIONS/ENVIRONMENT:

Works in an office environment with usual pressures of time constraints and stress from long periods of computer use. Must be available to move around all facility locations on an as needed basis. May encounter individuals dealing with symptoms related to mental health diagnosis. These symptoms may present as irritability, agitation, and aggression. Drives vehicle in all kinds of weather.

QUALIFICATIONS:

Education: Associate’s degree in health sciences field preferred. Equivalent college/education with training in healthcare service delivery (3-4 years) may be considered.

Experience: Experience in health sciences, working in social work field, healthcare area, or in a related field required. This minimum requirement may be waived at SCCMHA discretion based upon the candidate’s overall job experience. Lived experience with mental illness and/or substance use disorder is beneficial.

Licenses and Credentials: Valid Michigan Driver’s license with a good driving record. LPN, Medical Assistant (MA) training and/or certification, Community Health Worker (CHW) training and/or certification, or similar healthcare service delivery discipline is preferred. CHW certification will be required within 6 months of being hired if not already in a Medicaid billable discipline.

Knowledge, Skills, and Abilities:

1. Strong organizational and project-management skills, with the ability to prioritize competing responsibilities, coordinate workflows, maintain accurate documentation, track deadlines, and ensure timely completion of multiple concurrent tasks.

2. Knowledge and support for person centered planning concepts.

3. Demonstrates the ability to work effectively with individuals with mental illness, individuals with developmental disabilities, and children, and families.

4. Ability to use tact and diplomacy and understand individuals from all social, economic, and cultural backgrounds.

5. Ability to plan, organize and complete work in a timely fashion.

6. Effective oral and written communication skills.

7. Ability to work as a member of a team.

8. Ability to accept constructive supervision.

Physical/Mental Requirements:

1. Hearing acuity to converse in person and on telephone.

2. Visual acuity to observe persons served behavior, read and proofread documents and use EHR and other electronic devices.

3. Ability to walk, stand, or sit for extended periods of time.

4. Able to operate standard office equipment (PC, Keyboard, Copy Machine, Fax Machine, etc.)

5. Ability to regularly lift and carry files and supplies at least 20 pounds. Ability to reach, bend, or stoop to manage charts or supplies up to 20 pounds, must also have the ability to push or pull large records cart.

6. Strong interpersonal skills to interact with leadership, employees, persons served and the general public.

7. Mental capacity to think independently, follow instruction and use judgment.

8. Ability to plan short and long range and to manage and schedule time.

9. Ability to handle stress in meeting deadlines and dealing with large numbers of employees and/or persons served.

(Listed qualifications are for guidance in filling this position. Any combination of education and experience that provides the necessary knowledge, skills, and abilities will be considered; however, mandatory licensing or certification requirements cannot be waived. Physical/mental requirements cannot be waived unless specifically indicated.)