Clinic Director (BCBA)

About the Role 

At Helping Hands Family, clinic leadership is about creating the conditions for children, families, and clinical teams to thrive. We’re seeking a Clinic Director who is energized by mission-driven work, passionate about developing people, and ready to lead day-to-day clinic operations with both heart and accountability. In this role, you’ll help build a strong, high-performing team while ensuring our clinical staff can deliver exceptional care to children with Autism Spectrum Disorder (ASD).  

Our Leadership Philosophy: “Take care of the kids. Take care of the team. The business will take care of itself.” 

 

Operational Execution & Performance Management 

• Execute established operational plans and initiatives defined by regional and organizational leadership to achieve clinic performance targets 

• Own and deliver defined clinic KPIs (utilization, productivity, staffing, dosage) through disciplined, data-driven management 

• Oversee scheduling, staffing ratios, capacity planning, and resource allocation to optimize service delivery and financial performance 

• Analyze performance data to diagnose gaps, adjust operational priorities in real time, and prevent metric decline 

• Participate in structured scorecard reviews and performance discussions to maintain accountability to defined targets 

People Leadership & Development 

• Lead, mentor, and empower the Clinical Supervisor, Office Manager, BCBAs, and RBTs to achieve clinical and organizational objectives 

• Build a collaborative, accountable, and high-performing team culture through active listening, coaching, action planning, and daily guidance 

• Reinforce and execute established leadership development programs and succession planning at the clinic level 

• Apply both accountability and praise evenly — recognizing wins with the same urgency as correcting concerns 

• Coach continuously, developing people daily with encouragement, feedback, and presence rather than waiting for formal reviews 

 

Clinical-Operational Partnership 

• Partner with the Clinical Supervisor and BCBAs to ensure that operational decisions support clinical quality and client outcomes 

• Navigate the intersection of clinical priorities and operational demands with shared decision-making and mutual respect 

• Ensure appropriate staffing and scheduling to support supervision requirements, treatment fidelity, and continuity of care 

 

Communication & Influence 

• Communicate with clarity, transparency, and professionalism across all levels; foster psychological safety across the team 

• Adapt communication style to audience — executive, peer, frontline, and family 

• Lead difficult conversations with empathy, directness, and follow-through 

• Influence clinic-level decisions through data, storytelling, and relationship — not just authority 

 

Client & Family Experience 

• Champion a client-centered experience by aligning clinic operations to support family engagement, satisfaction, and retention 

• Serve as an escalation point for complex client and operational concerns, ensuring timely resolution and continuous quality improvement 

• Build and maintain relationships with families, including those who may be uninvolved, have had negative prior experiences, or are unfamiliar with ABA therapy. 

 

Financial & Business Acumen 

• Manage clinic budget with discipline; monitor expenses, control costs, and ensure resources are allocated to support both clinical quality and financial performance 

• Review budget-to-actual performance regularly; identify variances and take corrective action to keep the clinic on financial target 

• Make informed staffing and scheduling decisions with an understanding of their direct impact on labor costs, utilization, and clinic profitability 

• Interpret financial reports and connect operational decisions to business outcomes 

• Understand the financial levers that drive clinic performance and use that knowledge to inform day-to-day operational decisions 

 

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