Client Strategic Advisor (CSA)

POSITION OVERVIEW

The Client Strategic Advisor (CSA) will serve as a liaison between Oakwood Village and their IT vendor.

This position is accountable to the Chief Financial Officer.

MISSION

We are Called to serve a thriving community where senior live with dignity, connection and purpose.

CORE VALUES

ESSENTIAL JOB FUNCTIONS (not intended to be an all inclusive list)

• Liaison between Oakwood and Parasol on all tickets and projects
• Attending meetings as determined by Oakwood
• Weekly and daily management of open tickets and issues, including daily ticket reviews
• Leading the steering committee meetings
• Manage approvals such as change management
• Bring information to executives as appropriate for decision making
• Liaison with project management team on project status, tasks and decision points
• Emergency issue coordination and oversight
• Manage Oakwood’s IT budget
• Manage Oakwood’s IT purchasing
• Manage Oakwood’s quarterly PSOW process