Client Service Analyst - Mandarin Bilingual
Key details
- Location
- Manila, Philippines
- Work style
- Onsite
- Level
- Mid level
- Job type
- Full-time
- Experience
- 2–5 yrs
- Function
- Customer success & Support
- Focus area
- other
- Posted
- 2h ago
Skills
About the role
Help clients execute critical payment activities smoothly and safely while delivering a high-quality service experience. You’ll build trusted relationships, solve problems with urgency, and collaborate closely with internal partners. This is an opportunity to strengthen client satisfaction through thoughtful guidance and continuous improvement.
As a Client service analyst in Payments, you provide consultative support to clients and help maintain high service standards across day-to-day requests. You act as a proactive partner, coordinate with internal teams to resolve issues, and help clients navigate required documentation and risk-related requirements.
Job responsibilities:
- Advise clients through consultative discussions that support informed decision-making
- Proactively reach out to clients to assess progress, satisfaction, and service impediments
- Identify product or service gaps and recommend practical improvements based on payments product capabilities
- Partner with internal teams to develop and deliver tactical service plans that support client expectations
- Contribute to product and service enhancement discussions by sharing client needs and feedback
- Conduct periodic remote client touchpoints to remain current on needs and service “temperature”
- Monitor routine transactional and service issues with internal partners and identify efficiency opportunities
- Advocate for clients with internal stakeholders to remove roadblocks and improve outcomes
- Support client adherence to applicable risk policies and practices and help explain relevant risk or legal requirements
- Document and maintain an inventory of client service activity and related business information
- Support account maintenance activities, including signer updates and board resolution changes
Required qualifications, capabilities and skills:
- Minimum of 2 years of relevant experience in financial services and/or a related functional role
- Understanding of core payments product sets
- High attention to detail and quality standards
- Strong organizational skills, urgency, and consistent follow-through
- Clear, confident oral and written communication skills
- Ability to partner effectively with internal colleagues and external clients
- Flexibility to support schedule adjustments aligned to Asia-Pacific shift hours
- Ability to communicate clearly and concisely in Mandarin (written and spoken)
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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