Client Director, Leisure - Southern California

Belmond is a collection of iconic hotels, trains, safaris and river cruises worldwide. Culture,community and cuisine take centre stage in curated adventures, from the Mediterranean to MachuPicchu. Inspiring retreats are set on Caribbean beaches, by the edge of Iguassu Falls and overlooking the Amalfi Coast. Awe-inspiring train journeys include the legendary Venice Simplon-Orient-Express and Andean Explorer. Luxurious river cruises allow guests to glide through the heart of France, whileextraordinary safaris show Africa at its most majestic. Belmond celebrates the art of travel, with experiences like riding on horseback through the Okavango Delta. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Client Director, Leisure - Southern California role is responsible for developing, maintaining and growing the revenue generated by the owned Accounts within the assigned territory and from the specific market and industry segments managed by this role. The assigned territory for this role is Southern California, Utah, Colorado, New Mexico, Arizona.

The role is responsible for implementation of strategic account management for all owned accounts and increasing the number of new active accounts through business development activities.

The role is accountable for meeting established revenue targets for every Belmond property, or regional group of properties, as defined in the personal KPIs.

What You Will Do

· Develop a detailed quarterly sales action plan and annual account management plan aimed at achieving and exceeding revenue generation goals for each Account and submit to the direct manager for approval.

· Actively contribute to the development of Belmond’s Source City strategy by strengthening local market presence, expanding the network of high-value travel advisors and strategic partners, and driving incremental revenue through targeted business development and relationship-building activities.

· Maintain a frequent personal contact with all property-based sales personnel to ensure product knowledge is always up to date and complete alignment of sales strategies.

· Establish a close collaboration with all property sales, revenue management and reservations teams and lead all closing efforts from generated transient leads.

· Qualify all transient sales leads and conduct necessary follow through to secure new bookings that fit with the parameters of “desirable” business.

· Analyse and evaluate accounts transient productivity (past, current and future) to ensure individual Customer targets are met.

· Establish and nurture a partnership relationship with all key contacts, decision makers, bookers and influencers within every owned Account.

· Conduct product training to Customers on a regular basis to ensure Belmond remains front-of-mind at all times.

· Host customer events with select key accounts throughout the year.

· Communicate all seasonal promotions for the global Belmond portfolio to support all properties achieving their budgeted revenue, especially in shoulder seasons.

· Make full use of all selling, negotiating and closing tools to increase conversion ratio from the assigned territory and account platform.

· Assist Divisional Director of Sales with the organization of annual roadshows, strategic partners’ sales events, and Belmond presence to relevant trade shows.

· Plan regular Customers educational trips to key Belmond destinations as defined in the quarterly / annual sales action plan, and escort these trips if necessary.

· Attend relevant industry functions and meetings to ensure the Company’s brand is properly represented.

· Establish and maintain relationships with industry colleagues including tourism boards, airlines, DMCs, etc.

· Provide feedback and information about latest market conditions and newest trends to the direct manager.

· Execute an ongoing prospecting plan, adding new active customers to the portfolio of managed Accounts.

· Master usage of all available BI tools provided by Tableau, and implement a regular strategic analysis of markets, properties and account performance.

· Maintain a clean database of all owned accounts and contacts within, with all sales activities promptly logged into OSC.

· Manage expenses through tight control, maintain annual costs within allocated resources.

· Prepare all production, account management and other sales reports as requested by the direct manager.

· Maintain a proactive role in social media and support the Corporate Marketing communications plan.

· Attend and actively contribute to regular sales meetings organized by the Divisional Director of Sales, or by the London Corporate team, or by the direct manager.

The salary range for this position is $130,000 - $148,000 per year. There is also an annual bonus with a target of 20% of the annual salary.

The Belmond & LVMH Family

Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

Requirements

What You'll Bring

· Bachelor’s Degree or equivalent in a business or related field.

· Minimum 5 years of experience in luxury travel sales with a successful track record.

· Excellent industry contacts in Southern California, Utah, Colorado, New Mexico, and Arizona to include both retail agencies and tour operators.

· Experience in developing a sales action plan aimed at establishing positive, ongoing relationships with clients that will lead to long-term and increased business for Belmond products.

· Able to develop, maintain and grow a set of key leisure accounts (travel agents, tour operators) in the luxury travel sector.

· Exceptional customer service skills.

· Ability to prospect and identify new customers and develop an appropriate business development plan.

· Computer literacy with a strong emphasis on Microsoft office applications including WORD, EXCEL and POWERPOINT.

· Excellent written and oral communication skills.

· Confident public speaker with an ability to professionally present and promote the brand and the organization.

Preference will be given to internal candidates before external candidates are reviewed.

This is your moment. Apply today!

Benefits

At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including medical, dental, vision, disability, and life insurance. Employees are eligible for the majority of these plans after 60 days of full-time employment. The Company also offers a 401(k) retirement savings plan, paid vacation and holidays as well as complimentary and preferred rate experiences at our iconic destinations.