Client Care Navigator for Northern KY Counties

Description

Join an Award-Winning Team!

Isaiah House is proud to be recognized as Kentucky’s #1 Residential Addiction Treatment Center in Newsweek’s America’s Best Residential Addiction Treatment Centers 2026 ranking.

This recognition reflects our commitment to providing compassionate, evidence-based addiction treatment and helping individuals build a foundation for lasting recovery.

Come for the career. Stay for the mission. Change lives along the way.

Isaiah House is Kentucky’s largest non-profit, Christ-centered addiction recovery organization. We provide evidence-based, holistic care to individuals battling substance use disorders. With a heart for transforming lives, we serve individuals and families across the Commonwealth through a full continuum of care, from residential treatment to outpatient services and recovery support.

Isaiah House, Inc. is seeking a motivated, compassionate, and outgoing Client Care Navigator (CCN) to help connect individuals struggling with substance use disorders to life-changing treatment services.

The Client Care Navigator plays an important role in building and maintaining relationships with community partners, referral agencies, and organizations throughout the Northern Kentucky Counties of Lawrence, Boyd, Lewis, Greenup, Carter, and Elliot. This position serves as a representative of Isaiah House, promoting awareness of our treatment programs, developing referral opportunities, and helping individuals take the first step toward recovery. The ideal candidate is self-motivated, organized, comfortable working independently, demonstrates a strong sense of integrity, and has a genuine passion for helping others.

Key Responsibilities

• Build and maintain strong relationships with community referral sources, agencies, healthcare providers, and other Centers of Influence (COIs) within the assigned region.
• Educate community partners on Isaiah House's mission, treatment programs, services, and recovery outcomes.
• Identify and develop new referral opportunities through community outreach, networking, and relationship building.
• Respond to inquiries from potential clients and referral sources seeking information about treatment options.
• Assist individuals in connecting with the appropriate admissions team and available treatment resources.
• Manage an assigned territory, including scheduling visits, coordinating travel, and maintaining regular contact with referral partners.
• Maintain accurate and timely records of outreach activities, referrals, and admissions using ASANA.
• Communicate new client referrals and relevant updates to the CCN Supervisor through Microsoft Teams.
• Represent Isaiah House professionally at community meetings, networking events, and outreach activities.
• Work collaboratively with admissions, clinical teams, and leadership to support referral relationships and access to treatment.
• Maintain confidentiality and comply with all applicable organizational policies and privacy requirements.

Preferred Skills & Attributes

• Passion for helping individuals overcome addiction and build healthier lives.
• Experience in community outreach, business development, healthcare, behavioral health, or referral coordination.
• Strong networking skills and the ability to establish lasting professional relationships.
• Self-motivated, dependable, and results-oriented.
• Compassionate, professional, and committed to maintaining appropriate boundaries.
• Ability to represent Isaiah House's mission and core values with integrity.

Why Join Isaiah House?

At Isaiah House, Inc., our mission is to bring hope and healing to individuals and families affected by addiction. As a Christ-centered organization, we are guided by our core values of Compassion, Humility, Respect, Integrity, Stewardship, and Teamwork.

As a Client Care Navigator, you will have the opportunity to make a meaningful difference by connecting individuals with the resources and treatment they need to begin their recovery journey.

Help us build relationships, create opportunities, and change lives—one referral at a time.

Requirements

Qualifications & Requirements

• High school diploma or GED preferred.
• Knowledge of substance use disorders, addiction treatment, and recovery services.
• Established connections with community organizations, referral agencies, healthcare providers, or other public service organizations strongly preferred.
• Strong interpersonal, communication, and relationship-building skills.
• Ability to work independently, manage time effectively, and maintain an organized schedule.
• Comfortable communicating with individuals from diverse backgrounds, including those experiencing substance use challenges.
• Basic computer proficiency, including Microsoft Teams, ASANA, and other electronic communication tools.
• Ability and willingness to travel regularly throughout assigned counties and surrounding areas.
• Valid driver's license and ability to meet organizational driving requirements.
• Individuals in recovery must demonstrate a minimum of one year of continuous sobriety, consistent with applicable organizational policy and legal requirements.