Claims Handler
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Skills
About the role
Join Our Claims Team! 🏍️
Are you a natural problem-solver who thrives on turning a stressful situation into a smooth resolution? 4th Dimension Innovation is looking for a CMT Claims Handler to join our Claims Management Team in Egham Thorpe, helping riders get back on the road with confidence.
You'll report to the CMT Team Leader, managing a caseload of motorcycle claims from first contact through to settlement — keeping things moving, keeping customers informed, and keeping our claims philosophy front and center.
Main Duties
- Manage a caseload of First Party and Third Party claims, progressing each case towards settlement
- Respond promptly to incoming calls, emails and letters in the way that best moves the claim forward
- Screen incoming claims against fraud indicators and risk factors, escalating for further investigation where needed
- Use desktop tools (MIAFTR, CUE, MID, DVLA, etc.) to support claims decisions
- Liaise with specialist suppliers such as field investigators and engineers
- Update reserves and NCB at the appropriate stage of each claim
- Work within agreed personal authority limits, referring upwards where activity exceeds them
- Offer customers alternatives to claiming directly from their policy where commercially appropriate
Key Skills
- Excellent interpersonal skills, with the ability to communicate clearly at all levels
- Ability to make complex issues simple for customers
- Strong understanding of hierarchy and escalation protocols
- Comfortable managing a busy caseload with competing priorities
Bonus Points For
- Previous customer service or claims experience
- Familiarity with the Group's products, services and systems
The Essentials
- 🕒 Hours: 37.5 hours per week, Monday to Friday. Hybrid working — 3 days onsite, 2 days from home — following an initial 4–6 week on-site training period
- 💷 Salary: £24,500–£26,000
- 📍 Location: Egham Thorpe
- 📋 Contract: Full time
- 🎁 Perks: Competitive company benefits, training & development opportunities, and an energetic, supportive team culture
We recognise that people may not meet every requirement listed, and we encourage you to apply if this role interests you.