Circle K Lead CSR-Modern Travel Centers, Binghamton, NY

Circle K: LEAD CUSTOMER SERVICE REPRESENTATIVE (LEAD CSR)

Modern Travel Centers

The Briad Group

Binghamton, NY

Salary Range: $17.50-$19.00/hour

** Offered salary is determined by role, level, and location. The final offer will be based on the candidate's specific experience and geographic work location**

**Overnight shift- 11pm-7:00am will receive and $2.00/hour shift differential. ($19.50-$21.00/hour) **

Position Overview

The Briad Group is launching 40 modern, multi-brand travel centers across NY State powered by Circle K and top quick-service restaurants. We are seeking a positive, motivated Lead Customer Service Representative (Lead CSR) to act as a working shift leader. In this role, you will guide team members, run smooth shifts, and deliver exceptional guest service. This is an ideal steppingstone for individuals looking to build a career in retail management. Join us and help champion our culture: Grow EVERY day, be BRILLIANT, and care GENUINELY.

Key Responsibilities

• Shift Leadership: Regularly lead shifts by coordinating tasks, guiding CSRs, and serving as an escalation point for basic customer issues.
• Guest Service: Act as a role model for fast, friendly service; accurately operate the register and make purchase suggestions.
• Operations & Merchandising: Assist with stocking, inventory rotation, food program preparation, and maintaining Circle K cleanliness standards inside and out.
• Team Support: Communicate clearly and respectfully to foster a positive, energetic atmosphere for coworkers and guests.

Qualifications

• Experience: Retail, customer service, or cashiering experience preferred; entry-level management or shift-lead experience is a plus.
• Education: High school diploma or equivalent preferred.
• Skills: Strong communication skills, a team-focused attitude, and a desire to grow into advanced roles.
• Physical Requirements: Ability to stand/walk for up to 8 hours; lift up to 30 lbs. routinely (60 lbs. occasionally); bend, twist, and use ladders occasionally.

Benefits

• Career Growth: Clear path for advancement—we heavily commit to promoting from within.
• Financial & Security: Competitive compensation, 401(k) retirement plan, and Teammate Assistance Fund.
• Health & Balance: Medical benefits (for full-time staff) and flexible scheduling.
• Environment: Supportive, energetic, and inclusive workplace culture.

About Us

The Briad Group® is a rapidly expanding hospitality restaurant & convenience store organization with a diverse portfolio including Marriott and Hilton hotels, Wendy’s, Circle K & Dunkin franchises, rooftop lounges, and lifestyle shopping centers. Our goal is to create memorable experiences for both guests and team members by fostering a culture of excellence, innovation, and connection.

Apply today and join a brand where professionalism, innovation, and hospitality come together. We look forward to welcoming you to the to our Circle K & Travel Center Team

We Are An Equal Opportunity Employer - All applicants will receive consideration without discrimination based on sex, marital status, race, color, age, creed, national origin, sexual orientation, military reserve membership, ancestry, religion, height, weight, use of a guide or support animal because of blindness, deafness or physical handicap or the presence of disabilities.