Children's Care Coordinator

Description

New Horizons is the largest mental health and addiction recovery provider on the Treasure Coast (and beyond), serving 15,000 children and adults annually through inpatient crisis services, 24-hour help line and mobile response team, and outpatient programs conveniently located across Indian River, Martin, Okeechobee and St. Lucie counties. In addition, New Horizons assists 22,000 students in area schools, and we work closely with the courts, law enforcement, jails, and hospitals to help improve the health of individuals and the quality of life in our community.

New Horizons is a nonprofit agency seeking a caring and compassionate Care Coordinator who is eager to teach, want meaningful work that offers opportunities for growth, and believe that their efforts can make a difference in the lives of the people we serve. Now under new management, New Horizons offers competitive pay, amazing benefits, and comprehensive training.

As a Care Coordinator your responsibilities will include:

• Provides time-limited care coordination for 15 identified individuals between the ages of 5-21 using a combination of internal and external referrals and SEFBHN high-utilizer recommendations.
• Serves as a single point of accountability for the coordination of care with all involved parties (i.e., criminal or juvenile justice, child welfare, primary care, behavioral health care, housing etc.).
• Responsible for the coordination of services until the individual is adequately connected to the care that meets their needs and progress towards the goals of Care Coordination are achieved.
• Ensures individuals are engaged in their current setting (e.g., crisis stabilization unit (CSU), Residential Treatment Facility, Respite care, homeless shelter, addiction receiving facility, etc.) to establish a warm hand-off.
• Ensures frequent contact is maintained with identified individuals, ranging from daily to a minimum of three times per week, for at least the first 30 days of services, for those individuals who agree to receive care coordination services. If the individual refuses care coordination services or they are not responding to the attempts made, the Care Manager ensures the engagement attempts are recorded in the individual’s clinical record.
• Ensures that an internal process is in place that allows for on call services to be available 24 hours, seven days a week.
• Promotes the use of a standardized level of care tools and assessments to identify service needs and choice of the individual served in Care Coordination.
• Family and person centered, individualized, strength base plans of care utilizing the wraparound process to respect family voice and choice. The care coordinator provides options and choices such that the care plan reflects the individual’s values, strengths, needs and preferences.
• Promotes a recovery-oriented perspective that the individuals served, and their family members are the driver of goals on the Care Plan.
• SEFBHN system-level and provider Care Coordinators enter information into a?Care Coordination Module, an electronic platform, which encourages communication and education by sharing resources and information with others involved in an individual’s care.
• Takes a leadership role in assessing internal organizational culture and finds ways to incorporate the core values and competencies of Care Coordination into daily practice.
• Tracks unmet service needs and gaps and provides feedback to SEFBHN.
• Monitors access to psychiatric and therapeutic services to ensure that individuals who require medications and therapy are linked to services within seven days of discharge from higher levels of care. If no appointments are available, this is documented in the medical record and SEFBHN is notified. If the individual refuses services, this is documented in the record.
• Coordinate across systems, to include but not limited to physical health, behavioral health, social services, housing, education and employment and any other services and support that impact the social determinants of health.
• Monitors how effectively internal staff has incorporated into treatment plans the values, preferences, beliefs, culture, and identity of the individual served, and their community when providing care coordination.
• Ensures there are internal protocols for meeting the linguistic needs of the individuals served.
• Recommends ways that internal quality assurance protocols can address cultural and linguistic competence.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Other functions may be assigned and management retains the right to add or change the duties at any time.

Requirements

New Horizons will need you to have the following qualifications:

• Bachelor’s degree from an accredited university or college with a major in counseling, social work, psychology , and five years of full time experience working children at risk.
• Must pass Level 2 Background through DCF and AHCA Clearinghouse. For more information, click on the link: https://info.flclearinghouse.com
• Valid and current Florida Driver's License required with no more than 6 points in the past 5 years.

Preferred

• Master’s degree from an accredited university or college with a major in counseling, social work, psychology, or a related human services field, and two years of full-time experience working children at risk preferred