Capitol Custodian Program Supervisor

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What is this career opportunity?
General Services Division (GSD) is looking for a service-oriented individual with exceptional supervision skills to lead and continuously train our Capitol Custodial team that is responsible for cleaning the Capitol building along with seven other buildings that are occupied by the GSD. This position supervises our 7-member custodial team who performs a variety of custodial tasks such as cleaning floors and restrooms, washing walls and glass, removing rubbish, and performing routine upkeep activities and special projects. Custodial staff are frequently the first responders to facilities issues, such as floods and roof leaks. They play an important role in initiating GSD’s incident response, and in mitigating further damage by taking initial action. Given the historic and intrinsic value of the building its proper care is paramount to the preservation of artwork, artifacts, and the historic integrity of the structure. This individual will be responsible for providing services that are tailored to the specific needs of the building, which include high traffic volumes due to legislative functions, public hearings, displays, luncheons, rallies, protests, tours, and other public events. You would also manage inventory and order custodial supplies and equipment. Additionally, you would manage the performance of the custodial contracts that serve the Capitol Campus as a Contract Liaison. Custodial contract performance management ensures quality control and assurance and includes:

· contract solicitation and development (RFPs, IFBs, etc.),

· manages annual renewals and amendments in coordination with GSD staff,

· approves payment of invoices

· conducts spot inspections of contract sites

· investigates complaints of non-compliance or poor service

· meets quarterly with vendors to ensure effective communications.

The team you would supervise works 7am to 11:30 pm Monday through Friday, and 7am to 3:30pm Saturday and Sunday. You would be expected to work Monday through Friday, 8 hours per day between the hours of 8am to 11:30 pm. Occasional weekend and after-hours work is expected to directly supervise staff and to provide adequate coverage when needed. We are flexible and want you to have a schedule that creates work/life balance for you. Specific hours will be discussed during the hiring process.

(You can learn more about the Department of Administration’s General Services Division here.)

What are we looking for?

Education and Experience:

· High school diploma or equivalent.

· Demonstrated understanding of the basic principles of custodial care and/or facilities management.

· Demonstrated experience working as a team member or member of a work crew.

· Two years management experience, achieved through being a team leader or direct supervisor.

· Alternate combinations of education and experience will be considered on a case-by-case basis.

· Must hold a valid driver’s license.

Competencies:

Ability to:

· Deliver outstanding customer service

· Work collaboratively with stakeholders and establish and maintain effective working relationships

· Manage performance of diverse crew working in multiple locations over a wide span of workhours and workdays.

· Maintain a positive attitude and lead by example

· Manage staff through monthly/quarterly evaluations, goal setting and sit downs as needed

· Understand, apply, and train chemical cleaning agents in a prescribed and safe manner

· Develop and implement ongoing daily trainings for staff

· Manage and maintain multiple work shifts including managing event dynamics

· Set schedules for multiple teams based on campus needs

· Plan and execute Capitol needs base on space availability and needs during a given week

· Cultivate and maintain a safety culture, follow safety rules, develop, and practice safe work habits, utilize appropriate safety equipment and report unsafe conditions

· Operate, maintain, clean machinery, equipment, and tools ensuring safe efficient operation

· Serve as Contract Liaison to manage performance of custodial contracts and ensure QA/QC

· Work with Contract Coordinator on contract renewals and amendments

· Participate in custodial contract solicitations (RFPs, IFBs, etc.)

· Manage inventory systems ensuring consistent availability of custodial goods