Business Operations Analyst - Compensation (Mixed-Use)

Overview

The Mixed-Use Business Operations team is looking for a Business Operations Analyst - Compensation who will support our award-winning Sales and Customer Success teams. This individual will own recurring variable compensation processes, including commission and incentive administration, and support the ongoing development and administration of compensation plans. As a key member of the Mixed-Use organization, this individual will also help drive sales and customer success efficiency while working cross-functionally with Finance and other departments to impact the business. This role requires a passion for process improvement, an analytical mindset, and attention to detail. This role also offers opportunities to use AI-enabled tools to reduce manual work and improve efficiency.

Responsibilities

• Create, update, and maintain variable compensation plans for the Sales and Customer Success organizations, including annual plan development and ongoing plan administration in partnership with business leaders and Finance.
• Work closely with Finance and Payroll to execute recurring commission and incentive processes, validating source data and calculations to support accurate and timely payment across monthly and quarterly cycles.
• Assist Sales and Customer Success leadership with designing and reporting on contests, SPIFs, and other incentive programs that reward specific team results or behaviors.
• Help craft and improve Sales business processes, systems, territory management, and go-to-market practices to make the Sales organization more efficient and effective, including changes that affect compensation operations.
• Provide ongoing reporting and analysis using Excel, Salesforce, and Looker to support data-driven decisions for individual contributors and Sales and Customer Success leadership, including payout trends, roster accuracy, and exceptions.
• Collaborate cross-functionally with Finance, Payroll, IT, Marketing, and business systems teams on compensation operations and process improvements.
• Review and respond to compensation and business operations inquiries, including questions about commission statements, plan terms, and payout results, ensuring timely and accurate resolution.
• Review and update participant rosters, eligibility, and commission or incentive results against source records; research discrepancies and document or escalate exceptions requiring review.
• Document and improve recurring compensation processes, processing schedules, reconciliation steps, and controls. Use available AI-enabled tools, where appropriate, to streamline routine work and reduce manual effort while maintaining accuracy and consistency.

Qualifications

• Bachelor’s degree from an accredited University or College.
• 1-3 years of business experience, with a preference of 1-3 years of experience in Business or Revenue Operations at a SaaS company or similar environment.

KNOWLEDGE/SKILLS/ABILITIES

• Advanced proficiency with Microsoft Excel.
• Proficiency with Salesforce, Looker, and Google Sheets.
• Detail-oriented, self-motivated, with a desire to learn.
• Analytical mindset with a passion for understanding complex data sets.
• Strong technical knowledge, with an understanding of Sales and Customer Success processes and systems.
• Experience working in a deadline-driven environment.
• Strong written and verbal communication skills and attention to detail.
• Ability to act with integrity and handle confidential compensation information in an honest and professional manner.
• Ability to interpret documented compensation plans and incentive rules consistently and escalate unclear exceptions for review.