Branch Manager
Middlesboro, KY, United States4w ago
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About the role
Lead People. Build Relationships.
Not every member walks through the door with the same need.
Sometimes they're opening their first account.
Sometimes they're looking for financial guidance.
Sometimes they're trusting us with a major life decision.
As our Branch Manager, you'll develop people, build relationships, and create an experience that keeps members coming back.
Some people manage a branch. Others build trust, develop people, and strengthen a community.
What You'll Be Building
This role includes the leadership and operational responsibilities you'd expect from a Branch Manager, but the impact goes well beyond managing daily activity. You'll:
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Build and develop a high-performing team through coaching, feedback, and accountability.
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Strengthen member relationships by helping employees uncover needs and provide meaningful financial solutions.
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Create a branch culture that balances service, growth, and employee development.
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Develop relationships with local businesses, community leaders and organizations.
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Lead branch operations with a focus on accuracy, security, compliance, and efficiency.
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Help employees adapt to new products, services, technology, and evolving member needs.