Bilingual Clinic Manager

Description

The Clinic Manager is responsible for managing the day-to-day administrative operations, scheduling, patient communications, and volunteer support for the combined Medical and Dental clinics. This role engages in providing professional and courteous communication while ensuring accurate scheduling, record keeping, and Medicaid billing processes are followed.

Requirements

Essential Duties:

The following job functions are essential to this role:

• Demonstrates strong interpersonal skills when communicating directly with patients, volunteers, and staff to facilitate care needs.
• Initiates and organizes required patient paperwork and validates completion for scheduled patient encounters. Forms include new patient consent forms, medical history, medications, medical releases, etc. and documents updates accurately in electronic medical record (EMR) accordingly.
• Manages all incoming clinic calls to include routing patient concerns, scheduling appointments, and completing appointment reminder calls to ensure accurate and efficient scheduling.
• Coordinates with clinic supervisors to address patient concerns/questions and follows safety protocols for emergency medical needs.
• Screens all patients for Medicaid eligibility based on established guidelines prior to scheduling with a provider. Refer to internal resources if appropriate.
• Submits invoices directly to MCOs following compliance regulations to maximize Medicaid reimbursements.
• Performs all duties utilizing a trauma-informed care approach to demonstrate compassion and respect for patients and staff.
• Receives and records donations and co-pays payments directly from patients at time of service. Maintains a tracking system for daily reconciliation of funds (cash and credit card payments) prior to submitting to Finance Department for deposit.
• Assists patients with a payment plan or request for Financial Assistance as needed.
• Coordinates with community partners Safe Harbor, Chelsea House, and Envoy to coordinate patient appointments and ensure appropriate transportation has been arranged.
• Collaborates with the Development Department to collect stories and photos from clients, staff, and volunteers to promote the mission of the organization.
• Fully participates in program initiates for a quality patient experience.
• Participates in all Clinic Staff meetings/huddles and GoochlandCares All-Staff meetings.
• Advocates for patient needs in collaboration with clinic staff from Medical and Dental Clinic.
• Completes other duties as assigned.

Requirements:

The following represent the knowledge, skills, and abilities needed to perform the essential functions of the job.

• High School diploma or GED is required.
• Bilingual is required with proficiency in both English and Spanish.
• Experience with Medicaid billing is preferred.
• 3-5 years of front office experience in a medical or dental office setting is required to include familiarity with equipment, procedures, and processes for clinic functions.
• Strong interpersonal communication and collaboration skills displaying a caring, tactful, diplomatic, and respectful attitude towards staff, volunteers, and patients.
• Ability to multi-task, have a strong attention to detail, and manage different priorities.
• Ability to provide care under a trauma-informed care approach and with a DEIB focus.
• Experience working in an ever-changing work environment is required.
• Commitment to the mission of GoochlandCares.
• Ability to identify self-limitations regarding skills and knowledge and willingness to seek assistance to ensure patient safety and optimize quality of care.
• Ability to self-monitor performance in a productive manner.
• Ability to work with a variety of volunteers and care situations in sometimes unpredictable conditions and be able to build and maintain those relationships.
• Understand that all employees participate in engaging volunteers to help fulfill our mission.

Technical Skills:

• Experience with Microsoft Office products is required.
• Experience with electronic medical records (EMR) is required.
• Experience communicating through a variety of platforms (text, email, phone).
• Familiarity with a variety of closed-system platforms, such as Bloomerang and Paylocity.

Physical Requirements and Environmental Conditions:

• Prolonged periods of sitting, typing, and talking.
• Must be able to lift up to 40 pounds at times.
• Must wear personal protective equipment at times (mask, gown, gloves, glasses, etc.).
• Occasional exposure to cleaning chemicals for infectious control purposes, and potentially hazardous bodily fluids.