Bank Teller

Retail Banker II

At Merchants & Marine Bank, our Retail Bankers are the face of the Bank and play a vital role in delivering exceptional service to both retail and commercial customers. The Retail Banker II is responsible for processing a variety of banking transactions, supporting customer account needs, and strengthening customer relationships through personalized service and financial solutions.

This position serves as a knowledgeable resource for customers and team members, ensuring efficient branch operations while maintaining compliance with bank policies and procedures. Retail Bankers are expected to demonstrate leadership, technical expertise, and a commitment to delivering an outstanding customer experience.

Essential Duties and Responsibilities

• Perform all duties and responsibilities of a Retail Banker I.
• Process customer deposits, withdrawals, payments, and other routine banking transactions accurately and efficiently.
• Balance and maintain ATM, Cash Dispenser/Recycler, and/or Vault operations as assigned.
• Process debit card requests, including PIN resets, card orders, and card replacements.
• Accept and process debit card disputes, ensuring proper documentation and submission to the Electronic Banking Department.
• Assist customers with account maintenance requests, including stop payments, address changes, check orders, and other account services.
• Comply with all Bank policies and procedures, including Integrated Teller Override Procedures.
• Serve as the branch's retail online and mobile banking specialist, assisting customers with enrollment and troubleshooting.
• Identify opportunities to deepen customer relationships by referring appropriate products and services.
• Mentor and assist with training new employees by providing guidance and sharing technical knowledge.
• Support branch operations and complete additional duties as assigned by the Retail Bank Manager or other Bank officers.

Qualifications

• Minimum 1-year Retail Banker experience
• Cash handling experience
• Customer service experience
• Excellent communication skills
• Professionalism
• High School Diploma Required