Automated Liquid Handling Service Engineer, Lead

Schedule:
Monday - Friday (40 hrs/wk)
8:00 AM - 5:00 PM

Department: Lab Automation Eng - 504

Primary Purpose:

The Service Engineer Lead is responsible for the daily operation of laboratory service engineering activities. Directs daily workflow including work assignments and scheduling. Ensures that procedures are performed according to section protocol. Provides technical expertise as needed and performs maintenance activities as workload requires.

Serves as the senior technical resource for installation, maintenance, troubleshooting, validation, optimization, and repair of laboratory equipment, instruments, automation systems, and integrated components. Works independently on improving system reliability, maintaining performance of laboratory equipment and instrumentation, reducing downtime, increasing operational efficiency, and supporting safe, compliant laboratory operations.

This position directs daily workflow and work assignments, provides technical guidance, training, coaching, mentoring, and problem resolution for staff, provides input in hiring and performance-management activities, and coordinates with laboratory sections, vendors, purchasing, IT, project teams, and other business partners. Performs the essential functions of the supervisor in their absence and works with broad latitude for independent judgment to improve service quality and operational performance

About ARUP:

ARUP Laboratories is a national clinical and anatomic pathology reference laboratory and an enterprise of the University of Utah and its Department of Pathology. Based in Salt Lake City, Utah.

ARUP proudly hires top talent to create a work environment of diversity, professional growth and continuous development. Our workforce is committed to the important service we provide to over one million patients each month. We always strive for excellence and have a strong desire to have involvement with the advances in medicine and the role laboratory services plays within each patient’s life. We never forget that there is a patient behind every specimen we receive.

We are looking for individuals who want to contribute to ARUP's culture of accountability, integrity, service, and excellence. Consider joining our dynamic team.

Essential Functions:

Directs daily workflow, work assignments, scheduling, and service priorities.

Provides technical supervision, coaching, mentoring, and problem resolution for staff.

Performs the essential functions of the supervisor when assigned or in the supervisor's absence.

Assists with staffing assessments, interviews, hiring recommendations, and onboarding activities.

Provides input for employee performance appraisals and personnel counseling activities.

Leads staff meetings as assigned and communicates priorities, technical issues, project status, and operational risks to leadership.

Provides detailed technical knowledge to current and new employees.

Serves as a primary contact and resource for laboratory sections, vendors, purchasing, IT, and other internal business partners.

Writes preventative maintenance schedules, SOPs, training materials, service instructions, and technical documents as needed.

Maintains technical expertise through continuing education, professional networking, vendor training, and review of current practices.

Develops and maintains positive working relationships internally and with outside vendors.

Ensures service records accurately document completed work, labor, materials, findings, and follow-up actions.

Evaluates complex system failures, identifies root causes, and develops sustainable corrective actions that improve reliability and reduce downtime.

Ensures work is performed in accordance with established procedures, regulatory requirements, manufacturer recommendations, and safety policies.

Provides hands-on service coverage as necessary to meet operational needs.

Coordinates equipment installations, relocations, and service activities between laboratories and facilities.

Provides technical training through structured instruction, in-services, vendor training, and hands-on coaching.

Communicates problems, concerns, and emerging issues to leadership.

Other duties as assigned.

Physical and Other Requirements:

Stooping: Bending body downward and forward by bending spine at the waist.

Reaching: Extending hand(s) and arm(s) in any direction.

Mobility: The person in this position needs to occasionally move between work sites and inside the office to access file cabinets, office machinery, etc.

Communicate: Frequently and effectively communicate with others.

PPE: Biohazard laboratory environment that requires use of personal protective equipment in accordance with CDC and OSHA regulations and company policies.

ARUP Policies and Procedures: To conduct self in compliance with all ARUP Policies and Procedures.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Fine Motor Control: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand as in handling.