Audio Visual Technician

Department

Booth IT: Service Management

About the Department

The University of Chicago Booth School of Business is the second-oldest business school in the U.S. and second to none when it comes to influencing business education and business practices. Since 1898, the school has produced ideas and leaders that shape the world of business. Their rigorous, discipline-based approach to business education transforms students into confident, effective, respected business leaders prepared to face the toughest challenges.

Chicago Booth has the finest set of facilities of any business school in the world. Each of the four campuses (two in Chicago, one in London, and one in Hong Kong) reflects the architectural traditions of its environs while offering a state-of-the-art learning environment.

Chicago Booth is proud to claim:
-an unmatched faculty.
-degree and open enrollment programs offered on three continents.
-a global body of nearly 61,000 accomplished alumni.
-strong and growing corporate relationships that provide a wealth of lifelong career opportunities.

As part of the world-renowned University of Chicago, Chicago Booth shares the University's core values that shape the distinctive intellectual culture. At Booth, they constantly question and test ideas, and seek proof. This extraordinarily effective approach to business leads to new ideas and innovative solutions. Seven of the Booth faculty members have won Nobel Prizes for these ideas - the first business school to achieve this accomplishment. For more information about the University of Chicago Booth School of Business, please visit: http://www.chicagobooth.edu/.

Job Summary

The Audio Visual Technician is a core member of the on-site AV team at the Gleacher Center, providing technical support for Chicago Booth faculty, staff, students, and guests as well as Executive Education and Conference Center clients. The Technician sets up, monitors, and troubleshoots classroom and event technology for Booth programs held downtown, such as Evening MBA, Weekend MBA, and other Gleacher-based programs, and provides AV support for Executive Education programs and Conference Center events.

Because Gleacher is an off-campus site, the Technician serves as the primary on-site AV resource and must be able to work independently while coordinating with the Gleacher AV Team Lead and Hyde Park colleagues. The Technician works every Saturday to support classes and events.

This position is not eligible for employer-sponsored employment authorization.

Responsibilities

• Provides on-site AV support for classes and events at the Gleacher Center, including every Saturday as part of the regular schedule and additional evenings or weekends as the calendar requires.
• Performs pre-class and pre-event room checks and setups, and monitors active sessions to confirm audio, video, display, camera, and microphone systems are functioning.
• Supports classroom and meeting-room AV systems built on Crestron or similar control platforms, including multi-source, multi-display configurations, DSP-based audio, and networked (AV-over-IP) signal distribution.
• Supports hybrid and remote participation technology, including ceiling and lectern microphones, PTZ and tracking cameras, in-room conferencing (Zoom and Microsoft Teams), and lecture capture and recording.
• Provides AV support for Executive Education programs and Conference Center clients, including meeting setup, presentation support, audio reinforcement, and breakdown, with a client-focused, hospitality-minded approach.
• Supports wireless presentation and content-sharing tools, such as AirPlay, Miracast, and wireless presentation platforms, alongside wired inputs for faculty, staff, corporate presenters, and external clients.
• Troubleshoots AV, control, and network-connected device issues in real time; applies temporary workarounds to minimize disruption; and documents root causes and permanent fixes.
• Uses remote monitoring and management tools, where available, to identify and address room and device issues proactively, and log all requests and incidents in the department's ticketing system.
• Escalates unresolved or recurring issues to the Gleacher AV Team Lead, and coordinates with Hyde Park AV staff on maintenance, firmware and software updates, and system testing.
• Assists with and as assigned, leads Booth live events, including load-in, rehearsals, operation, and load-out, with audio mixing, projection and LED displays, cameras, and streaming or recording as needed.
• Provide brief instruction and guidance to faculty, staff, corporate presenters, and event clients on the use of room technology.
• Contributes to AV documentation, room inventories, and equipment tracking, and help maintain consistent coverage during peak periods and colleague absences.
• Applies moderate/high levels of experience and skills to support the planning, development and execution of audio-visual productions with moderate supervision.
• Provides projection services and presentation support for academic and public events within standard operating procedures.
• Performs other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include vocational training, apprenticeships or the equivalent experience in related field (not typically required to have a four-year degree).

Work Experience:

Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor's degree in a related technical field.

Experience:

• Background with live-event production, hotel AV, conference-center AV, or higher-education AV support.

Certifications:

• Avixa CTS certification, or willingness to obtain it within the first year.

 

Technical Skills or Knowledge:

• Hands-on experience supporting classroom or conference-room AV systems, including displays and projectors, document cameras, microphones, and video conferencing.

• Working knowledge of Windows 11 and macOS, and of supporting mobile devices (iOS/iPadOS and Android) in a presentation setting.

• Read and follow AV signal-flow diagrams, room schematics, and system documentation.

• Working knowledge of networking fundamentals (Ethernet, DHCP/IP addressing, Wi-Fi) as they apply to networked AV devices.

• Familiarity with web conferencing and collaboration platforms such as Zoom and Microsoft Teams, including hybrid/remote participation workflows.

• Understanding of Crestron programming or control systems, Q-SYS, Biamp, or other DSP platforms, and AV-over-IP technologies, such as Dante, NVX, or SDVoE.

• Familiar with lecture capture and video platforms, such as Panopto, and with live streaming or production tools, such as OBS, vMix, or ATEM.

• Experience with ITSM/ticketing systems and cloud-based device monitoring.

• Knowledge of audio mixing, camera operation, and basic video production.

Preferred Competencies

• Strong troubleshooting skills with a proven ability to resolve technical problems quickly and calmly under time pressure.
• Excellent written and verbal communication skills; professional, tactful, service-oriented, and respectful of confidentiality.

• Initiative and learn new systems independently.
• Work well as part of a team.

• Comfort working independently at an off-campus site and interacting directly with external clients.

 

Working Conditions

• This position is currently expected to work in the office.

• Work the following schedule of Tuesday-Friday 7:30am-4:00pm; Saturday 7:30am-4:00pm

• Work flexible hours, including evenings.

• Work every Saturday and adjust hours for evening and weekend events.

• Work flexible hours, including evenings and occasional weekends, as needed for live events.

• Lift and carry up to 50 pounds, and move and position AV equipment and carts.

• Stand, walk, bend, and climb ladders for extended periods, and work in classrooms and event spaces of varying size.

 

Application Documents

• Resume/CV (required)
• Cover Letter (required)

The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family

Communications

Role Impact

Individual Contributor

Scheduled Weekly Hours

37.5

Drug Test Required

No

Health Screen Required

No

Motor Vehicle Record Inquiry Required

No

Pay Rate Type

Hourly

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FLSA Status

Non-Exempt

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Pay Range

$33.00 - $39.00

The included pay rate or range represents the University’s good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible

Yes

The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.

Posting Statement

The University of Chicago is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender, gender identity, or expression, national or ethnic origin, shared ancestry, age, status as an individual with a disability, military or veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.

 

Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via Applicant Inquiry Form.

 

All offers of employment are contingent upon a background check that includes a review of conviction history.  A conviction does not automatically preclude University employment.  Rather, the University considers conviction information on a case-by-case basis and assesses the nature of the offense, the circumstances surrounding it, the proximity in time of the conviction, and its relevance to the position.

 

The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: http://securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.