Associate Principal Analyst, Trust and Safety, Shopping

About the job

Trust and Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

Trust and Safety Shopping team mission: Deliver safe and trustworthy shopping experiences to all users. We work with a variety of teams from Engineering to Legal, Public Policy and Sales Engineering to set policies and combat fraud and abuse in a scalable way, often with an eye to finding industry-wide solutions. Trust and Safety team members are motivated to find innovative solutions, and use technical know-how, user insights and proactive communication to pursue the highest possible quality and safety standards for users across Google products.

At Google we work hard to earn our users’ trust every day. Trust and Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $141000 - $205000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

• Ideate and manage projects which increase user safety or improve user experience, in partnership with cross-functional stakeholders such as Engineering, Product, Legal, Policy, Sales and other Trust and Safety teams.
• Perform investigative fraud and abuse analysis, producing actionable insights and recommendations.
• Identify opportunities for new signals, automation, workflow improvements and operational efficiency gains. Subsequently drive solutions/projects to completion.
• Mentor and provide guidance to team members.
• Perform on-call responsibilities on a rotating basis, including weekend coverage/holidays. Work with sensitive content or situations and may be exposed to graphic, controversial, and upsetting topics or content.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
  
• 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.

Preferred qualifications:

• Master's degree or PhD in a relevant field.
• Experience with machine learning.
• Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or experience in a scripting/programming language (e.g., Python).
• Excellent communication and presentation skills and the ability to influence cross-functionally at various levels.
• Excellent problem-solving and critical thinking skills with attention to detail in an ever-changing environment.

• Bachelor's degree or equivalent practical experience.
  
• 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.