Associate Manager, Site Merchandising

Build Your Career with Ashley Furniture- Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world’s largest manufacturer of home furnishings, we’re more than a business — we’re a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience. Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you’re ready to grow, you’ve come to the right place. With a true “Growth Mindset,” Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee: Please login to your UKG account and apply using the internal job board.

Summary:

The Associate Ecommerce Site Merchandising Manager supports the digital merchandising and performance of assigned categories across AshleyFurniture.com. This role helps execute category strategies through effective onsite merchandising, promotional readiness, product discovery, performance analysis and cross-functional coordination. The Associate Manager uses customer and business insights to improve the online shopping experience while supporting sales, conversion and profitability goals.

Responsibilities include, but are not limited to:

• Ecommerce Performance: Support sales, profitability, conversion, traffic, average order value, attachment and assortment productivity for assigned categories. Review results, identify opportunities and recommend prioritized actions to Site Merchandising leadership.

• Onsite Merchandising Strategy & Execution: Execute category presentation, product ranking, landing pages, collections, promotional experiences, navigation, taxonomy, onsite search, filters and product discovery in Salesforce Commerce Cloud or approved successor platforms.

• Assortment & Category Management: Support assortment planning by evaluating productivity, customer demand, trends, price tiers, breadth, quality and category gaps. Recommend products and categories for enhanced digital exposure and promotional support.

• Promotional Planning & Execution: Coordinate seasonal, event-based and always-on promotions for assigned categories, including product selection, prioritization, messaging, asset readiness and pricing dependencies. Complete pre-launch and post-launch validation.

• Analytics, Testing & Optimization: Use Power BI, ecommerce analytics, customer behavior, traffic, search performance, conversion, sales results and test findings to identify opportunities and translate insights into clear merchandising actions.

• Search, Navigation & Taxonomy: Monitor and optimize onsite search, filters, facets, navigation and taxonomy to improve product discoverability, result accuracy and the customer journey.

• Product & Content Readiness: Partner with Product, Content, Photography, CGI, Creative and Pricing teams to ensure product information, imagery, digital assets and pricing dependencies are complete and customer-ready for launches and promotions.

• Site Quality Assurance: Conduct routine desktop and mobile audits to identify broken content, incorrect categorization, pricing discrepancies, image issues, navigation gaps, out-of-stock impacts and other customer-facing defects. Document, escalate and coordinate resolution.

• Competitive & Customer Insights: Monitor ecommerce, home furnishings and retail trends. Evaluate competitor assortments, promotional strategies, onsite experiences and customer feedback, then share actionable findings with leadership.

• Product Lifecycle Management: Monitor product availability, launch timing, content completeness, discontinued-product activity and assortment transitions. Maintain clear trackers and proactively communicate risks.

• Cross-Functional Product Support: Serve as a liaison between business and technical partners by documenting requirements, use cases, defects and enhancement opportunities. Participate in testing and implementation of new ecommerce capabilities.

• Omnichannel Experience: Support continuity between digital and store experiences by aligning product representation, promotional priorities and merchandising standards when applicable.

• AI-Enabled Merchandising & Automation: Use approved AI and automation tools responsibly to support recurring analysis, reporting, content validation, documentation and workflow management while maintaining data quality, confidentiality and human review.

• Operating Standards & Continuous Improvement: Maintain repeatable trackers, process documentation, status updates and quality controls. Identify opportunities to improve execution speed, accuracy, visibility and consistency.

• Team Collaboration & Development: Coordinate work across the Site Merchandising team, share best practices, support onboarding and training, provide backup coverage and help ensure established procedures and quality standards are followed.

• People Leadership, If Assigned: May provide day-to-day work direction, coaching and development support for a small team. Escalate performance matters and partner with the direct manager on formal performance management activities.

What Do You Need?

• 3-5 years of experience: in ecommerce merchandising, digital merchandising, category management, retail buying or a related role for a major retailer, specialty retailer, marketplace or ecommerce operation.

• Bachelor's degree: in business, merchandising, marketing, mathematics, retailing or a related field, or an equivalent combination of education and work experience.

• Strong ecommerce knowledge: including site search, taxonomy, navigation, product ranking, onsite promotions, product setup and conversion optimization.

• Strong analytical ability: with the capacity to interpret sales, traffic, conversion, search, availability and customer-behavior data and turn findings into actions.

• Retail and commercial acumen: including an understanding of retail math, assortment productivity, promotional performance and profitability.

• Strong project-management and organizational skills: with exceptional attention to detail and the ability to manage multiple priorities, dependencies and deadlines.

• Effective written and verbal communication skills: with the ability to document requirements, present recommendations, share status, escalate risks and collaborate with business and technical partners.

• Leadership and collaboration skills: with the ability to coordinate work, coach others when assigned and build trust across diverse audiences.

• Experience with ecommerce, analytics, PIM, DAM, ERP or work-management platforms: such as Salesforce Commerce Cloud, PIM, Aprimo, D365, Power BI or Smartsheet, or comparable tools, preferred.

• Proficiency with Microsoft Office: including strong working knowledge of Excel and PowerPoint and familiarity with approved AI-assisted productivity tools.

• Adaptability and customer-first judgment: with professionalism, confidentiality, sound problem-solving and the ability to pivot as priorities change.

• Ability to travel and adjust working hours: occasionally for business needs, launches, promotions or business-critical issues.

Role Profile

The ideal candidate is a customer-focused digital merchant who combines commercial thinking, analytical curiosity and hands-on execution. They take ownership, communicate clearly, coordinate effectively across teams and create structure within complex workflows while protecting the accuracy and quality of the customer experience.

Key Measures of Success

Category sales and profitability; conversion and assortment productivity; search and browse performance; promotional execution; product and content readiness; onsite quality; issue resolution; reporting accuracy; process adherence; and effective cross-functional coordination.

Work Environment:

• This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.

Benefits We Offer:

• Health, Dental, Vision, Employee Assistance Program
• Paid Time Off; increases with years of service
• Generous Employee Discount on home furnishings
• Professional Development Opportunities
• Tuition Assistance
• Ashley Wellness Centers (location specific)
• 401(k) and Profit Sharing
• Life Insurance

Our Core Values:

• Honesty & Integrity: Acts with transparency, discretion, and ethical judgment. Trusted to handle sensitive information and provide accurate, unbiased insights.

• (Dirty Fingernail: Takes full accountability for outcomes, not just tasks. Inspects details, ensures data accuracy, and follows through to completion.

• Continuous Improvement: Actively seeks better ways to improve templates, tools, and processes. Learns from prior initiatives and embeds lessons into standard work.

• Growth & Results Focus: Understands how transformation initiatives drive growth, cost reduction, and profitability. Keeps work aligned to enterprise priorities.

• Culture of Leadership: Leads through influence, reliability, and example. Builds trust across functions and supports leaders at every level.

• Customer-Centric & Boundaryless: Works across silos for the greater good of the organization. Ensures outputs meet the needs of executives, initiative owners, and teams.

• Operational Excellence: Demonstrates strong organizational discipline, attention to detail, and the ability to translate ambiguity into clear, executable tools.

Interested in learning more about Ashley Furniture’s Community Engagement programs, Environmental Stewardship, or our Core Values, click the links below:

Corporate Social Responsibility

View Our Corporate Brochure

We are an Equal Opportunity Employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. This job description does not constitute a written or implied contract of employment. The company reserves the right to revise or change job duties and responsibilities as the need arises.

Notice to Search Firms: We are not seeking assistance or accepting unsolicited resumes from search firms. We will not pay any placement, referral or other fees to any search firms unless we have agreed otherwise in a valid, written agreement for the specific position posted and signed by an authorized representative of Ashley Furniture Industries.

* Please note this position is not eligible for current or future employment sponsorship. Candidates must be legally authorized to work in the United States without the need for visa sponsorship now or at any time in the future.