Assistant Manager - Fudge Depot

Description

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences.

Summary/Objective

The Assistant Manager supports the daily operation of a high-volume ice cream parlor during the summer tourist season. This summer-seasonal position helps lead employees, deliver excellent guest service, maintain product quality and sanitation, maximize revenue, and control labor costs. The Assistant Manager makes sound decisions in a fast-paced environment and may be required to make and prepare fudge.

Duties/Responsibilities

• Support daily opening, operating, and closing procedures for the ice cream parlor during the high-volume summer tourist season.
• Provide excellent customer service and promptly resolve guest questions or concerns.
• Order, receive, organize, and monitor ice cream, fudge ingredients, supplies, and other inventory.
• Prepare and serve ice cream products and, as needed, make and prepare fudge according to established recipes and quality standards.
• Ensure the ice cream parlor, production and service areas, equipment, and outside seating area remain neat, clean, sanitized, and guest-ready.
• Promote products, events, and services by providing guests with accurate and enthusiastic information.
• Maximize revenue through attentive service, product knowledge, suggestive selling, and efficient operations.
• Monitor staffing and workflow to control labor costs while maintaining service and sanitation standards.
• Maintain positive working relationships with guests, co-workers, and management consistent with TRMF values.
• Perform other related duties as required.

Supervisory Responsibilities

• Train, coach, and provide day-to-day direction to seasonal employees.
• Prepare and adjust staff schedules to meet projected guest volume and operational needs.
• Assign work, monitor performance, provide timely feedback, and escalate significant concerns to the Manager when necessary.
• Communicate product, inventory, staffing, and operational needs clearly to employees and management.
• Help maintain appropriate staffing levels and productive deployment of employees to achieve service goals and control labor costs.

Requirements

Required Skills/Abilities

• Excellent written and verbal communication skills.
• Excellent customer service and guest-recovery skills.
• Ability to lead, train, coach, schedule, and motivate seasonal employees.
• Ability to manage inventory, prioritize work, and make sound decisions in a high-volume environment.
• Working knowledge of food safety, sanitation, revenue-building practices, and labor-cost control.
• Strong attention to detail, organization, and problem-solving skills.

Required Education and Experience

• High school diploma or equivalent combination of education and experience.
• Previous supervisory or managerial experience in food service, hospitality, retail, or a related high-volume operation is required.
• Experience with scheduling, inventory ordering, and cost control is preferred.
• Must be fluent in English; bilingual ability is a plus.

Work Environment

This is a summer-seasonal position in a high-volume ice cream parlor serving significant tourist traffic. Work is performed in indoor food preparation and service areas and in the outside seating area. The position requires frequent movement between guest service, food preparation, cleaning, storage, and freezer areas, and regular use of cleaning and sanitizing products. Evening, weekend, and holiday availability are required based on operational needs.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without reasonable accommodation.

• The employee must have the visual ability needed to prepare products, operate equipment, complete transactions, and maintain clean and safe work areas, with or without corrective lenses.
• The employee must be able to stand and walk for prolonged periods, including shifts of up to eight hours.
• The employee must be able to reach, bend, stoop, push, pull, and lift up to 50 pounds.
• While performing this job, the employee is regularly required to communicate, use hands to handle products and equipment, and reach hands and arms. The employee must be able to work in warm service areas and enter freezer or refrigerated areas as needed. Long hours and evening, weekend, and holiday work may be required during peak periods.

AAP/EEO Statement

It is the policy of TRMF to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, TRMF will provide reasonable accommodations for qualified individuals with disabilities.

Our Location

• TRMF is located in Medora, North Dakota, in the heart of the Badlands and near the entrance to Theodore Roosevelt National Park.
• Located near the North Dakota and Montana border along Interstate 94, Medora offers convenient access to 110 square miles of rugged natural beauty, outdoor recreation, and regional attractions. Employees have opportunities to experience the surrounding Badlands through activities such as stargazing, biking along the Maah Daah Hey Trail, and exploring the Medora area.
• The Life Skills Center serves as TRMF’s central hub of operations and provides a state-of-the-art campus designed to support employee work, learning, wellness, and community. The facility includes a dining room, fitness center, and designated spaces for music, studying, learning, prayer, reflection, and social connection.