Assessment and Engagement Coordinator

Assessment and Engagement Coordinator - Newcastle Treatment and Recovery Service

Location: Plummer Court, Newcastle, NE1 6UR, with outreach required throughout Newcastle.

Working Hours: 37 hours per week, Monday – Friday, 09:00-17:00 (with one 30 min early finish during week)

Contract Type: Permanent

Salary: £25,877.80 - £34,240.03

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

About Newcastle Treatment and Recovery

Newcastle Treatment and Recovery supports people across Newcastle experiencing difficulties with drugs and alcohol, helping them get well and stay well. Following a restructure, we're expanding our team and looking for passionate people to join us.

About the Role

As an Assessment and Engagement Coordinator, you'll be one of the first points of contact for people looking to access support with drug and alcohol difficulties.

Working as part of a multidisciplinary team, you'll respond to referrals and enquiries, carry out initial assessments and help individuals access the right support for their needs. You'll also support people throughout their recovery journey, working closely with colleagues and partner agencies to encourage engagement and positive outcomes.

This is a new role, giving you the opportunity to help shape and develop the position as part of a supportive team.

About You

We're looking for someone who is approachable, organised and confident communicating with people from different backgrounds. You'll have a friendly and professional telephone manner, strong relationship-building skills and the ability to respond to enquiries with sensitivity and understanding.

You'll be a good team player, adaptable and able to manage competing priorities in a busy, fast-paced environment. Previous substance misuse experience would be beneficial, but we're also interested in transferable skills and a willingness to learn.

What You'll Need

• NVQ Level 3 in Health and Social Care (or equivalent), or willingness to work towards this.
• Good communication and interpersonal skills, including a confident telephone manner.
• The ability to build rapport quickly with individuals and colleagues.
• Good organisational and time management skills.
• An understanding of substance use and the challenges individuals may experience.
• The ability to work collaboratively as part of a multidisciplinary team.
• Good IT skills, including Microsoft Office.

Experience in substance misuse services would be beneficial but is not essential.

To view the full job description and person specification, CLICK HERE.

Come and Meet Us!

Join us at our recruitment open evening on Monday 23 November, 5pm–7pm at Plummer Court, Newcastle. Come along for an informal chat, find out more about our vacancies or get help with your application. Everyone is welcome!

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

 

If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk 

Closing Date:

2026-11-27