Area Service Manager
Key details
- Salary
- $95K–$110K/yr
- Location
- Phoenix, AZ, United States
- Work style
- Onsite
- Level
- Senior
- Job type
- Full-time
- Experience
- 6–9 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
Summary
STERIS' On Location Area Service Manager (ASM) is a hands‑on operational and commercial leader of approximately 12 field based employees and will be responsible for delivering high‑quality surgical instrument repair and clinical support services across an assigned geographic area. You will drive Customer Satisfaction, retention and revenue performance by ensuring safe, compliant, efficient service delivery while serving as a subject‑matter expert in surgical instrument repair, operational analytics, and service model design. You'll support both day‑to‑day execution and long‑term Customer success by presenting data‑driven insights during Customer business reviews, identifying organic growth opportunities, and ensuring performance against complex contractual requirements and service metrics.
As an ASM, you will lead, develop and engage field‑based teams, manage STERIS' mobile repair fleet operations including DOT regulatory compliance, and partner closely with Sales, Operations, Legal, and cross‑functional teams to design and implement effective service solutions. As a key contributor in the discovery and contract design stages for new and existing business, the ASM models STERIS values, fosters a Customer First culture, and integrates technical, operational, and commercial expertise to support company growth and strong Customer outcomes.
You will service Customers in AZ, NM and NV, with 80% of them being in AZ. We strongly perfer you live within a 30-40 miles from Phoenix. As an ASM, you'll have 3-4 overnights per month.
This is a safety sensitive position.
What you'll do as an Area Service Manager
- Own Customer satisfaction, retention, and revenue attainment within the assigned area
- Responsible for building strong Customer relationships and representing Service in escalations, critical meetings, and high‑visibility engagements
- Serve as a subject‑matter expert (SME) during Customer business reviews, preparing and presenting operational and financial analytics, trends, and insights
- Identify organic growth opportunities within existing accounts and partnering with Sales/Service teams to develop and optimize new business within current territories
- Design and drive Customer First engagement initiatives tailored to Customer needs
- Lead, train, coach, and develop field‑based Technicians and Supervisors to ensure high‑quality, safe, and compliant service delivery
- Oversee onboarding, skill certification, and ongoing competency development for Technicians
- Maintain a broad understanding of hundreds of surgical instrument types and repair techniques and ensures Technicians meet applicable technical and quality standards
- Conduct timely performance management, coaching, development discussions, and corrective actions when required
- Ensure full compliance with safety, regulatory, operational, and quality requirements
- Contribute to operational planning, forecasting, budgeting, and expense control
- Support delivery of financial targets, margin performance, and P&L objectives
- Oversee tools, inventory, asset management, and operational cost controls
- Collaborate with IPT (Infection Prevention Technology), Surgical, Mobile SPD (Sterile Processing Department), Consumables, and other internal teams to deliver cohesive service solutions
The Experience, Skills, and Abilities Needed
Required:
- Bachelor’s degree and 6 years of experience, including 2 years leading teams
- In lieu of degree, must have High School Diploma or GED and 14 years of relevant work experience, relevant leadership experience, including military experience and leadership.
- Experience in resource planning, managing employee performance and basic P&L/budget reporting
- Must be 21 years old to meet FMCSA requirements for commercial driving
- 100% field-based presence with overnight travel 0% to 50%, depending on size of geography
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being and financial future.
Here is a brief overview of what we offer:
- Extensive hands-on training and development
- Career progression path with growth and training opportunities
- Competitive pay
- Overtime opportunity
- Annual merit review and incentive plans
- Uniforms and all necessary tools provided
- Business travel and all related expenses paid
- Medical, vision, prescription, dental and life insurance
- 401(k) with a company match
- Paid time off that accrues from day one and paid holidays
- Tuition assistance
Pay range for this opportunity is $95,000-$110,000. This position is eligible for bonus participation.
Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc.
STERIS offers a comprehensive and competitive benefits portfolio. Click here for a complete list of benefits: STERIS Benefits
Open until position is filled.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
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