Administrative Specialist - Motor Carrier Services
Lincoln, NE, United States22h ago
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Skills
About the role
The work we do matters!
Hiring Agency:
Motor Vehicles - Agency 24
Location:
Hiring Rate:
Job Posting:
Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):
Job Description:
Look at what we have to offer!
• 13 paid holidays
• Vacation and sick leave that begin accruing immediately
• Military leave
• 156% (that's not a typo!) state-matched retirement
• Tuition reimbursement
• Employee assistance program
• 79% employer paid health insurance plans
• Dental and vision insurance plans
• Employer-paid $20,000 life insurance policy
• Public Service Loan Forgiveness Program (PSLF) through the Federal government
• Wide variety and availability of career advancement as the largest and most diverse employer in the State
• Opportunity to be part of meaningful work and make a difference through public service
• Training and Development based on your career aspirations
• Fun, inviting teammates
• A safe and secure environment
At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!
Job Duties
Serve as the subject matter expert for the Motor Carrier System, providing guidance to staff and leadership on process optimization and system utilization.
• Plan, implement, and refine business processes to ensure accurate collection and distribution of fees and taxes.
• Design and maintain work processes and documentation for both internal staff and external customers.
• Develop and update customer-facing resources, including FAQs and online tools, to improve user experience with web-based services.
• Conduct system analysis and research to identify issues, implement solutions, and recommend improvements.
• Advise administrators on operational and policy matters related to the Motor Carrier System.
• Investigate and resolve internal and external system problems, including coordination with tolling authorities to address data misidentification.
• Develop and monitor quality and performance metrics to evaluate program effectiveness.
• Provide administrative support functions, such as ordering supplies and coordinating with the print shop and tolling partners.
Other duties as assigned within the scope of the classification.
Requirements / Qualifications
Minimum Qualifications: Coursework/training or experience in public contact, customer service, and/or performing and applying office/clerical support procedures, including the use of a personal computer, associated software, and office equipment.
Preferred Qualifications: Two years of post-secondary education or equivalent experience in a managerial, supervisory, accounting, actuarial, information systems, or related field.
Other: Regular and reliable attendance required.
Knowledge, Skills, & Abilities:
Understanding of administrative and technical workflows.
• Production and design of newsletters and division specific data entry forms
• Strong organizational and problem-solving abilities.
• Ability to identify and implement process improvements.
• Effective communication and collaboration skills across teams and with the public.
• Proficiency in data analysis and reporting.
• Ability to exercise sound judgment and maintain attention to detail in a dynamic environment.
If you're currently employed by the State of Nebraska, please don't apply through this external career site. Instead, log in to Workday and open the Jobs Hub - Internal Apply app from your home landing page. You can access Workday anytime through the Link web page: https://link.nebraska.gov/
Benefits
We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.
Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits
Equal Opportunity Statement
The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.