Account Protection Specialist - T4

Looking for a great opportunity to grow your career with the best? If you have a natural curiosity, solutions oriented, are a strong negotiator and a will to win. Apply to join our Credit and Collections team in CBO Decisioning.

Schedule: Business hours of operations are Monday through Friday from 8:00 a.m. to 10:00 p.m. EST. Saturday and Sunday 10:00am to 6:30pm EST. Shift differentials for nights and weekend are provided. Candidates must be flexible as shifts will be provided during the training period.

This position will work in a hybrid model with a combination of in-office three days per week and two virtual workdays from home.

As a US Credit and Collections colleague, you are a skilled problem solver who looks to provide outstanding service to our Customers while enabling spend and mitigating risks for American Express. The people you will work with, and the Customers you will care for, value your passion and unique personality as much as we do.

Minimum Qualifications:

• Previous customer/fraud servicing experience
• The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
• Unquestionable integrity with high business acumen
• Analytical and problem-solving skills with strong attention to detail
• Strong interpersonal, communication and listening skills
• Navigate multiple systems and digital tools to service our Customers
• Strong flexibility and able to adapt to change
• Self-motivated and ability to manage time effectively

Preferred Qualifications

• Inbound and Outbound call center servicing experience preferred
• Financial Literacy
• Ability to analyze complex account information and make effective decisions in ambiguous situation
• Demonstrate personal excellence by remaining positive and resilient in difficult situations
• Self-motivated and ability to manage time effectively

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.