2027 Internship - Business Analyst-Cust Svc
Key details
- Location
- Wichita, KS, United States
- Work style
- Onsite
- Level
- Intern
- Job type
- Internship
- Function
- Operations & Strategy
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
Why This Internship
As an intern with Textron, you’ll gain hands-on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success.
JOB SUMMARY:
Assist the Business Operations team with Service Center initiatives. Business Operations provides ongoing support to a growing network of 18 Service Centers and over 40 mobile Service locations.
JOB RESPONSIBILITIES:
- Support the Service Center Network with ongoing and new continuous improvement projects
- Follow established procedures for database management, sales projects, and market share studies
- Analyze labor and time studies and network communication efforts to develop consistency with the Textron Aviation policy and responsibility, maintenance of customer goodwill, and continued profitability
- Interface with multiple Textron Aviation departments (including Warranty, Product Support, Engineering, Parts and Programs) to ensure all Service Centers meet their goals.
- Work projects potentially including business cases, Standard Operating Procedure creation, time study reviews on aircraft, labor analysis, SAP data creation, data modeling, and financial analysis of future sites
- Develop and/or recommend new technological tools or solutions for continuous improvement and efficiencies throughout the service center network.
- Develop templates, where appropriate, for ongoing improvements in efficiency, standard work, continuous improvement, process consistency, etc.
Why This Internship
As an intern with Textron, you’ll gain hands-on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success.
JOB SUMMARY:
Assist the Business Operations team with Service Center initiatives. Business Operations provides ongoing support to a growing network of 18 Service Centers and over 40 mobile Service locations.
JOB RESPONSIBILITIES:
- Support the Service Center Network with ongoing and new continuous improvement projects
- Follow established procedures for database management, sales projects, and market share studies
- Analyze labor and time studies and network communication efforts to develop consistency with the Textron Aviation policy and responsibility, maintenance of customer goodwill, and continued profitability
- Interface with multiple Textron Aviation departments (including Warranty, Product Support, Engineering, Parts and Programs) to ensure all Service Centers meet their goals.
- Work projects potentially including business cases, Standard Operating Procedure creation, time study reviews on aircraft, labor analysis, SAP data creation, data modeling, and financial analysis of future sites
- Develop and/or recommend new technological tools or solutions for continuous improvement and efficiencies throughout the service center network.
- Develop templates, where appropriate, for ongoing improvements in efficiency, standard work, continuous improvement, process consistency, etc.
EDUCATION / EXPERIENCE:
- Pursuing Bachelor’s degree in Aviation, Business Management, Marketing, Sales, or other related field
QUALIFICATIONS:
- Excellent verbal and written communication skills
- Private Pilot’s license, A&P license, or previous aerospace experience are desirable
- Technical knowledge of aircraft is beneficial
- Professional and diplomatic demeanor
- Quickly grasps new concepts when faced with unfamiliar task
· Summer
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